Inside Sales/Customer Service – Emerging/Strategic Accounts

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TTM Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🎖️ Defense

🏥 Healthcare

📦 Logistics

Defense • Healthcare • Logistics

TTM Technologies is a leading global manufacturer of technology solutions specializing in mission systems, RF components, and RF microwave/microelectronic assemblies. The company is also known for its advanced printed circuit boards (PCBs), including quick-turn and technologically advanced variants. TTM services several key markets including aerospace and defense, automotive, computing, industrial instrumentation, medical, 5G, and networking and communications. Their products emphasize reliability and innovation, catering to mission-critical and next-generation applications across various sectors.

📋 Description

• Serve as the primary day-to-day commercial contact for an assigned portfolio of Strategic and Emerging A&D accounts • Build relationships with customer procurement, supply chain, program management, and engineering contacts • Communicate order status, schedule changes, and risks proactively • Conduct regular account cadence calls covering open orders, forecasts, and program milestones • Represent customer priorities internally in scheduling, production, and quality processes • Manage the full quote-to-order lifecycle, including RFQ intake, BOM review, pricing coordination, quote delivery, and purchase-order acceptance • Own quote response targets of 24 hours for standard inquiries and 4 hours for urgent requests • Coordinate accurate quotes with Applications Engineering, Pricing, and Program Management • Process purchase orders in ERP, confirm acknowledgements, and resolve discrepancies • Manage customer-specific pricing agreements, LTAs, and blanket orders • Maintain opportunity pipeline data in Salesforce CRM • Support forecast roll-ups, bookings tracking, and win/loss analysis • Identify upsell and cross-sell opportunities within assigned accounts • Monitor RFQ activity and customer program milestones to support capacity planning • Coordinate customer escalations across Customer Service, Program Management, Operations, Quality, and Engineering • Support NPI activities, DFM feedback, first article submissions, and qualification timelines • Respond to technical inquiries and position TTM's PCB capabilities • Coordinate with ITAR/export compliance teams on defense-program requirements • Liaise with European manufacturing partners for European program requirements or supply chains • Support capture strategies for Tier 1 and Tier 2 target accounts • Research target accounts and brief the team weekly • Prepare capability summaries, technology briefs, presentations, and quote packages • Represent TTM at assigned industry events and trade shows • Track and report competitive intelligence on PCB competitors

🎯 Requirements

• Bachelor's degree in Business, Engineering, Supply Chain, or a related technical/commercial field — OR equivalent professional experience • 3–6 years of inside sales, customer success, account management, or commercial program management experience in electronics manufacturing, aerospace, defense, or high-technology industries • Experience managing customer relationships in a B2B manufacturing or contract manufacturing environment • Working knowledge of PCB manufacturing, electronics assembly, or complex precision manufacturing supply chains — or aptitude to develop deep product knowledge quickly • Experience with ERP systems such as Oracle, SAP, or equivalent • Experience with CRM platforms; Salesforce strongly preferred • Exceptional written and verbal communication skills • Strong organizational skills and ability to manage high volumes of customer interactions, open orders, and RFQs • Familiarity with ITAR, export control, and defense supply chain compliance requirements, or willingness to obtain ITAR training • Ability to work in a fast-paced, ambiguous environment • Proficiency with Microsoft Office 365, including Excel, PowerPoint, Teams, and SharePoint • Must comply with TTM Export Control Policies and Procedures and applicable ITAR, EAR, and OFAC laws • Access to ITAR products and related technical data is restricted to US Citizens and US Permanent Residents

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401K • Flexible Spending Account • Health Savings Account • Accident benefits • Life insurance • Disability benefits • Paid vacation and holidays • Benefits available on the 1st of the month following date of hire