Client Support Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $19 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Provide direct contact with Assurant’s customers, high-profile client representatives, and service partners to reduce and resolve service delays • Build positive relationships with customers, service partners, and internal departments while supporting efficient resolution • Handle customer escalations and servicer inquiries through phone calls, emails, and webforms • Investigate, troubleshoot, and resolve concerns through interactions with customers and service providers • Support claims for repairs involving home appliances, consumer electronics, plumbing, HVAC, and electrical systems • Make repair and settlement decisions within approved limits, considering cost savings and customer experience • Procure parts from approved vendors for service providers or customers • Audit and validate provider claims, settlements, service denials, and reimbursements for accuracy and cost effectiveness • Process payments and update multiple channels with decision information • Enforce independent servicer agreements and follow multi-client contract terms and conditions • Manage multiple issues and cases simultaneously • Analyze risk and determine the best possible outcome for amicable resolution • Log and track issues in multiple systems for reporting and accountability • Communicate status and solutions to internal and external stakeholders effectively, tactically, and empathetically • Draft written correspondence to customers and service providers in response to questions or escalations • Identify process-improvement opportunities that enhance customer experience and Assurant Operations while reducing costs

🎯 Requirements

• 3+ years in Direct Customer Service, including escalation experience and/or Business to Business or Vendor Customer Service • 2+ years of experience composing responses to external contacts • Associate degree in Business or equivalent • 3+ years in Vendor Management • 3+ years’ experience within Connected Living • Strong understanding of client contracts, operations, company products and services • Employment contingent upon completion of a required identity verification process, which may include biometric technology where permitted by law • Ability to work Monday–Friday, 11:00 am to 8:00 pm EST

🏖️ Benefits

• U.S. benefit information is available through myassurantbenefits.com • Virtual interviews conducted on video • Salary growth within the position