Customer Service Representative

🔥 0 minutes ago

🌵 Arizona, Colorado, +13 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer inbound calls from members, providers, and pharmacies about pharmacy benefit services, mail-order pharmacies, or Medicare • Take back-to-back calls while navigating several applications across multiple screens • Update conversion requests and provide shipment status to members • Facilitate transitions of requested medications to home delivery • Contact physicians' offices by phone, fax, or other means to obtain prescriptions and forward them to pharmacies • Obtain new prescriptions from physicians' offices and record approval status • Service incoming calls from doctors' offices • Document all internal and external contacts accurately and completely in appropriate systems • Maintain HIPAA compliance and meet regulatory requirements • Resolve questions and issues preventing order shipment • Uphold quality and productivity standards • Use active listening to address medication coverage or cost concerns and offer coverage review options • Meet or exceed call center metrics while providing consistent customer service • Demonstrate compliant call handling and system navigation • Identify and empathetically address patient concerns and escalate appropriately • Collaborate with cross-functional departments to resolve issues and improve customer experience

🎯 Requirements

• High School diploma or equivalent required • At least 2+ years of relevant experience; healthcare and/or call center experience preferred • Dedicated workspace with no distractions required • Strong computer skills, including Microsoft Office • Strong organization, written communication, and verbal communication skills • Exceptional listening and customer service skills; ability to remain calm and helpful with difficult callers • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions • Ability to foster teamwork and partnership with cross-functional departments • Ability to work a flexible schedule including nights and/or weekends • Cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload for home work • Ability to attend 100% of training and the first 90 days of employment

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Work-from-home lifestyle