Supervisor, Customer Care

🔥 0 minutes ago

🏈 Alabama, Oklahoma, +1 more states – Remote

🏈 Alabama – Remote 🌪️ Oklahoma – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Academy Sports + Outdoors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1938

🛒 Retail

⚽ Sports

🛍️ eCommerce

Retail • Sports • eCommerce

Academy Sports + Outdoors is one of the nation’s largest sporting goods and outdoor retailers. The company operates retail stores, a corporate headquarters in the Houston suburb of Katy, TX, and multiple distribution centers that support store replenishment and direct-to-customer order fulfillment. With over 22,000 team members, Academy emphasizes customer-focused experiences, team development, internships, and career growth while offering a wide range of sporting, outdoor, and related products.

📋 Description

• Lead team member performance and development, including recruiting, onboarding, coaching, performance management, corrective action, performance evaluations, and career growth planning • Foster an engaged and accountable team culture • Identify, prioritize, and implement process improvements to enhance service quality, operational efficiency, customer satisfaction, and department performance • Manage administrative functions including payroll validation, attendance and timekeeping review, report auditing, performance tracking, documentation, and policy compliance • Escalate challenging customer issues and provide timely, accurate resolutions • Coach team members and identify opportunities to improve the customer experience • Partner with Customer Care leadership and peers on business initiatives, shared goals, best practices, collaboration, accountability, and continuous improvement • Respond to customer inquiries through multiple channels as needed • Develop thorough knowledge of Academy policies, procedures, and safety rules • Perform other duties as assigned

🎯 Requirements

• Associate's degree in a relevant field of study or equivalent years of related work experience required • 2+ years of related experience required • Customer care, contact center, retail service, or people-leadership experience preferred • Strong written and verbal communication skills • Ability to interface effectively with internal and external individuals • Customer-focused decision-making • Strong analytical, problem-solving, and creative thinking skills • Ability to prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized • Self-motivated and able to work independently while contributing to a collaborative leadership team • Ability to build partnerships, influence outcomes, and work across teams to achieve shared goals • Acceptable level of hearing and vision to perform job duties • Regular attendance required • Occasional travel as needed to support business continuity • Reliable monitors and broadband internet connection may be required based on location • Ability to adhere to company work hours, policies, procedures, and professional staff behavior rules • Flexibility to work early mornings, nights, evenings, weekends, and holidays as needed

🏖️ Benefits

• Work-at-home arrangement for eligible applicants in Texas, Oklahoma, Alabama, or Georgia • Opportunities for growth and career development • Support for Team Members’ professional journey • Flexible scheduling as needed to support business needs