Clinical Application Support Specialist II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70.4k - $105.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Learn specialized industry-specific software and apply this knowledge to support MIM customers • Provide customer service and product training to hospitals, clinicians, and clinical staff • Understand customer needs and provide tailored support • Facilitate training sessions for team members and cross-functional teams • Use remote technologies to diagnose and resolve customer concerns • Guide customers in optimal software utilization • Ensure customer satisfaction throughout the support journey • Collaborate with team members and departments to find solutions outside the area of expertise • Share product insights with product, quality, and management teams to improve software and customer experience • Contribute to departmental operational improvement initiatives

🎯 Requirements

• A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred • 3 + years of clinical or medical experience • CNMT Certification preferred but not required • Strong written and verbal communication, organizational, and time management skills • Ability to actively listen and anticipate customer needs with an empathetic mindset • Strong analytical and critical thinking skills to provide unique solutions to complex customer issues • Ability to work with a flexible schedule • Must be legally authorized to work in the United States • GE HealthCare will not sponsor individuals for employment visas, now or in the future • Successful completion of a drug screen (as applicable) • Must be willing to meet customer vaccination mandates where applicable

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement • Professional development • Competitive compensation • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)