Project Manager, Customer Experience – Fixed-Term

🕒 August 27

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

☁️ SaaS

💰 Series C - Amplify Education on 2023-05

Education • SaaS

Amplify is a K–12 educational technology and curriculum company that builds next-generation, research-aligned curricula, assessments, and instructional tools for literacy, math, and science. Their offerings include core curricula (Amplify CKLA, Amplify ELA, Amplify Science), assessment and intervention products (mCLASS, Boost Reading, Boost Math), and digital/math resources (Amplify Desmos Math), plus tutoring and teacher professional learning resources. Amplify emphasizes the Science of Reading, provides an integrated digital platform for districts and teachers, and serves thousands of school districts and millions of students and teachers worldwide.

📋 Description

• Lead and support complex, cross-functional Customer Experience projects • Coordinate documentation for professional development product certification with state education agencies • Support readiness efforts to expand teacher professional development into new and existing markets • Organize standardization of regional professional development asset design processes • Create a system for centralized product updates to customer-facing teams • Track partner-specific milestones, deliverables, and reporting cadence across professional development partnerships • Define project scope and renegotiate it explicitly when goals or details change • Develop and maintain detailed project plans, timelines, workflows, roadmaps, and trackers • Define milestones with team leaders and ensure project alignment • Track initiative effectiveness, analyze performance trends, and propose data-driven improvements • Unblock urgent project needs and escalate appropriately • Maintain expertise in Customer Experience systems including Salesforce, Slack, Tableau, Amplify Products, Concur, and Google Suite • Develop communication plans and provide progress visibility to stakeholders, including executives • Communicate risks and delays and propose mitigation strategies • Coordinate, facilitate, and document meetings with clear next steps • Collaborate with CX Insights, Customer Success & Development, Design, Training & Development, PD Operations, and other teams and external partners • Map current processes and identify improvement opportunities, redundancies, and risks • Lead or support change management to drive adoption of new processes and initiatives • Establish success measures, quality standards, timelines, and non-negotiables • Participate in or lead team commitments, working groups, meetings, projects, and other initiatives • Flexibly support emerging organizational priorities • Travel occasionally for onsite meetings and training

🎯 Requirements

• Bachelor’s Degree or equivalent practical experience • 3-5 years managing multiple complex projects simultaneously • Strong experience in the K-12 education landscape, such as school operations or Edtech • Experience designing and implementing end-to-end processes from a stated goal or outcome • Experience effectively managing and prioritizing multiple projects to meet deadlines • Experience building data visualizations that help communicate progress and drive decision making • Experience synthesizing large amounts of disparate information into concise, actionable, and impactful reports or other communications medium to a wide variety of audiences • Tech and data savvy; exceptional with Google, Apple, and/or Microsoft office suites; proficient in Salesforce and similar platforms; able to learn new technology or software quickly • Experience working across multiple teams, often with multiple managers, in highly complex, fast-paced, and evolving situations • Experience holding scope, a timeline, or a quality standard with senior stakeholders outside your reporting line • Experience delivering work that depends on a technical or build partner outside your own organization • Ability to travel occasionally, including onsite meetings a few times per year and training travel • Legally authorized to work in the United States • Certification in project management or related process preferred • Experience using project management tools preferred • Experience with projects impacting a large number of stakeholders preferred

🏖️ Benefits

• 401(k) plan • Competitive health insurance • Mental health options • Basic life insurance • Paid time off • Parental leave • Access to best-in-class development programs • Occasional onsite meetings a few times per year • Training travel