Project Manager, Customer Experience – Fixed-Term

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

☁️ SaaS

💰 Series C - Amplify Education on 2023-05

Education • SaaS

Amplify is a K–12 educational technology and curriculum company that builds next-generation, research-aligned curricula, assessments, and instructional tools for literacy, math, and science. Their offerings include core curricula (Amplify CKLA, Amplify ELA, Amplify Science), assessment and intervention products (mCLASS, Boost Reading, Boost Math), and digital/math resources (Amplify Desmos Math), plus tutoring and teacher professional learning resources. Amplify emphasizes the Science of Reading, provides an integrated digital platform for districts and teachers, and serves thousands of school districts and millions of students and teachers worldwide.

📋 Description

• Lead and support complex, cross-functional projects for Amplify’s Customer Experience department • Coordinate documentation for professional development product certification with state education agencies • Support readiness efforts to expand teacher professional development into new and existing markets • Organize standardization of processes for regional design of professional development assets • Create a centralized system for product updates to customer-facing teams • Track partner-specific milestones, deliverables, and reporting cadence across professional development partnerships • Define project scope and explicitly renegotiate it when goals or details change • Develop and maintain detailed project plans, timelines, workflows, roadmaps, and trackers • Define milestones with team leaders and ensure project alignment • Track initiative effectiveness, analyze performance trends, and propose data-driven improvements • Unblock urgent project needs and escalate as needed • Maintain knowledge of Customer Experience systems including Salesforce, Slack, Tableau, Amplify Products, Concur, and Google Suite • Develop communication plans and provide progress visibility to stakeholders, including executives • Communicate risks or delays and propose mitigation strategies • Coordinate, facilitate, and document meetings with clear next steps • Collaborate with CX Insights; Customer Success & Development; Design, Training & Development; PD Operations; and other internal and external stakeholders • Map current processes and identify improvements, redundancies, and risks • Lead or support change management to drive adoption of processes and initiatives • Foster innovation and continuous improvement within the Customer Experience team • Establish success measures, quality standards, timelines, and non-negotiables • Contribute to team commitments, working groups, meetings, projects, and emerging initiatives

🎯 Requirements

• Bachelor’s Degree or equivalent practical experience • 3-5 years managing multiple complex projects simultaneously • Strong experience in the K-12 education landscape, such as school operations or Edtech • Experience designing and implementing end to end processes from a stated goal or outcome • Experience effectively managing and prioritizing multiple projects to meet deadlines • Experience building data visualizations that help communicate progress and drive decision making • Experience synthesizing large amounts of disparate information into concise, actionable, and impactful reports or other communications medium to a wide variety of audiences • Tech and data savvy; exceptional with Google, Apple, and/or Microsoft office suites; proficient in Salesforce and similar platforms; able to learn new technology or software quickly • Experience working across multiple teams, often with multiple managers, in highly complex, fast-paced, and evolving situations • Experience holding scope, a timeline, or a quality standard with stakeholders who are senior to you and outside your reporting line • Experience delivering work that depends on a technical or build partner outside your own organization • Must be legally authorized to work in the United States • Background check required if selected for employment • Preferred: Certification in project management or related process • Preferred: Experience using project management tools • Preferred: Experience with projects impacting a large number of stakeholders

🏖️ Benefits

• 401(k) plan • Competitive health insurance • Mental health options • Basic life insurance • Paid time off • Parental leave • Access to best-in-class development programs • Remote work • Potential conversion to a full-time position at a future date, depending on business needs