Customer Experience Advocate

🔥 12 hours ago

🌾 Nebraska – Remote

🌾 Nebraska – Remote

💵 $41.6k - $45k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Protective Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1908

💸 Finance

🛡️ Insurance

Finance • Insurance

Protective Life is a financial services company specializing in providing affordable life insurance and annuities. The company offers a variety of insurance products such as term life, whole life, and universal life policies, as well as fixed, immediate, indexed, and variable annuities. Protective Life assists individuals in planning for their future, including retirement, estate planning, and financial protection for families. The company emphasizes its commitment to sustainability, community involvement, and helping customers achieve protection and security throughout various life stages. Protective Life is known for its strong financial foundation and is licensed to operate in all states except New York.

📋 Description

• Communicate with customers via phone, email, and chat using multiple software tools to navigate policy details, research products, and deliver effective solutions • Accurately document and resolve customer requests for account information and updates • Educate customers on digital tools for future self-service • Consistently meet or exceed established call center, team, and individual performance goals • Identify and escalate trends or opportunities to improve the overall customer experience • Perform other duties as assigned

🎯 Requirements

• Excellent written and verbal communication, active listening, adaptability to customer needs, and ability to manage conversations confidently • Commitment to delivering exceptional customer experiences, empathizing with customers, and advocating for process improvements • Skilled in navigating multiple computer systems, learning new programs quickly, and adapting to technology changes in fast-paced environments • Strong decision-making, time management, and detail orientation; proactive issue resolution • Ability to meet department standards, work flexible shifts, and maintain focus under pressure • 2+ years of experience delivering exceptional service in fast-paced environments • High school diploma required • Prior experience in annuity, retirement, or finance industry preferred • Relevant training or certifications