OEM Customer Service Sales Support

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

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Merit Medical Oncology

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $4.2M Venture Round - Cianna Medical on 2016-10

Healthcare • Consulting • Logistics

Merit Medical Oncology is a division/specialty of Merit Medical Systems focused on devices and procedural solutions for oncologic interventions. It is part of Merit Medical Systems, a global manufacturer founded in 1987 that designs and markets proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures across cardiology, radiology, oncology, critical care and endoscopy. Merit Medical Oncology supports hospitals and physicians worldwide with products (e. g. , biopsy, embolotherapy, drainage, and other oncology-related interventional tools), clinician education and training, regulatory and product documentation, and global distribution and customer support.

📋 Description

• Provide OEM customer service sales support to management, OEM customers, and Sales Representatives. • Provide technical support to Sales Representatives and customers and report issues to management. • Communicate customer needs and specifications to Sales Representatives, Engineering Operations, and management. • Deliver product samples to Sales Representatives, customers, and trade shows upon request. • Prepare demonstration bags for Sales Representatives. • Understand and resolve customer service issues. • Generate reports regarding products, sales revenue, complaints, and related matters. • Coordinate sales-related activities and customer requests with supporting departments. • Generate shipping documents required for domestic and foreign shipments. • Manage complex order details and quotations with customers and Sales Representatives through email, phone, fax, or other communication outlets. • Perform other duties and tasks as required.

🎯 Requirements

• Education equivalent to a high school diploma. • Six years of related work experience in marketing and/or customer service. • Demonstrated computer skills, preferably spreadsheets, word processing, database and other applicable software programs. • Excellent interpersonal and communication skills and the ability to resolve customer problems efficiently and effectively. • Excellent organizational skills and the ability to work under strict time constraints to meet the demands of customers and management. • Very detail oriented and accurate. • Ability to manage multiple projects and requests efficiently and effectively to meet deadlines. • Experience in the medical device field preferred. • Ability to lift up to 50 lbs. • Military Veterans are encouraged to apply.

🏖️ Benefits

• Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights • Medical/Dental & Other Insurances (eligible the first of month after 30 days) • Low Cost Onsite Medical Clinic • Two (2) Onsite Cafeterias • Employee Garden | Gardening Classes • 3 Weeks' Vacation • 1 Week Sick-Time • Paid Holidays • 401K • Health Savings Account