Customer Service Associate

Job not on LinkedIn

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nations Photo Lab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🏭 Manufacturing

📣 Marketing

📦 Logistics

Manufacturing • Marketing • Logistics

Nations Photo Lab is a full-service online photo lab and retailer that transforms customers' digital photos into high-quality physical prints, photo books, wall art, cards, and personalized photo gifts. The company emphasizes professional-grade materials, G7 color certification for accurate reproduction, fast turnaround, and a Picture Perfect Guarantee, serving both hobbyists and professional photographers. Nations Photo Lab operates an e-commerce storefront offering hundreds of product options and sizes, seasonal and occasion-based collections, and custom finishing and framing services.

📋 Description

• Handle customer inquiries and complaints via inbound and outbound phone calls, email, chat, and mail correspondence • Process orders and manage customer account information • Manage phone, email, and chat online workflows • Build customer relationships and identify/cross-sell for maximum customer/company benefit • Complete weekly one-on-one meetings with the team leader and director • Follow and implement training to ensure exemplary customer service and call quality • Apply coaching to improve customer service, interpersonal, and communication skills • Maintain workflows and customer notes within company systems • Complete quality score sheets according to department goals • Participate in end-of-shift duties and hand-offs • Promote a professional team atmosphere

🎯 Requirements

• 3-5 years of proven customer support experience in a high-volume call center environment • Prior experience in phone/chat/email customer support • Exceptional typing ability (60 wpm) • Strong phone contact handling skills and active listening • Familiarity and experience with CRM technologies (MS Office, Zen Desk, data processing systems) • Strong keyboard skills • Interest in print media, photography, or a similar industry is a plus but not required

🏖️ Benefits

• Competitive salary • Health, vision, and dental insurance • Retirement savings plan • Employee discount • Referral program • Generous PTO • Fun and collaborative company culture • Professional development • Collaborative team environment • Continuous learning