Customer Service Associate

🕒 August 27

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nations Photo Lab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🏭 Manufacturing

📣 Marketing

📦 Logistics

Manufacturing • Marketing • Logistics

Nations Photo Lab is a full-service online photo lab and retailer that transforms customers' digital photos into high-quality physical prints, photo books, wall art, cards, and personalized photo gifts. The company emphasizes professional-grade materials, G7 color certification for accurate reproduction, fast turnaround, and a Picture Perfect Guarantee, serving both hobbyists and professional photographers. Nations Photo Lab operates an e-commerce storefront offering hundreds of product options and sizes, seasonal and occasion-based collections, and custom finishing and framing services.

📋 Description

• Handle customer inquiries and complaints via inbound and outbound phone calls, email, chat, and mail correspondence • Process orders and manage customer account information • Manage phone, email, and chat online workflows • Build customer relationships and identify/cross-sell for maximum customer/company benefit • Complete weekly one-on-one meetings with the team leader and director • Follow and implement training to ensure exemplary customer service and call quality • Apply coaching to improve customer service, interpersonal, and communication skills • Maintain workflows and customer notes within company systems • Complete quality score sheets according to department goals • Participate in end-of-shift duties and hand-offs • Promote a professional team atmosphere

🎯 Requirements

• 3-5 years of proven customer support experience in a high-volume call center environment • Prior experience in phone/chat/email customer support • Exceptional typing ability (60 wpm) • Strong phone contact handling skills and active listening • Familiarity and experience with CRM technologies (MS Office, Zen Desk, data processing systems) • Strong keyboard skills • Interest in print media, photography, or a similar industry is a plus but not required

🏖️ Benefits

• Competitive salary • Health, vision, and dental insurance • Retirement savings plan • Employee discount • Referral program • Generous PTO • Fun and collaborative company culture • Professional development • Collaborative team environment • Continuous learning