Senior Problem, Incident and Event Management Engineer

🔥 0 minutes ago

🐊 Florida, Kentucky, +2 more states – Remote

🐊 Florida – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $89k - $121.4k / year

⏰ Full Time

🟠 Senior

🎪 Events

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Responsible for advancing enterprise event correlation, observability, and incident detection capabilities to proactively identify and mitigate service disruptions before user impact • Specializes in leveraging platforms such as Splunk, Dynatrace, and ServiceNow to aggregate, correlate, and operationalize data across multiple systems • Design, configure, and continuously improve event correlation rules and alerting strategies across platforms such as Splunk ITSI and Dynatrace • Integrate data from multiple monitoring, application, and infrastructure sources to create meaningful, actionable events • Drive the reduction of false positives and duplicate alerts through correlation, aggregation, and suppression strategies • Develop and maintain operational and executive dashboards in Splunk and other reporting tools

🎯 Requirements

• 3–5+ years of experience in Incident, Event, or Problem Management • Hands-on experience with Splunk (preferably ITSI) and Dynatrace or similar observability platforms • Experience building dashboards, reports, and analytics to support operational decision-making • Experience with ServiceNow ITSM, including incident lifecycle management and reporting • Strong analytical skills with the ability to correlate data across multiple systems and platforms • Experience working with event correlation, alerting strategies, or AIOps concepts • Ability to assess business impact using priority models, criticality tiers, and service context • Bachelor’s Degree in Business, Computer Science, or a related field or equal experience

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • short-term and long-term disability • life insurance