Senior Research Scientist – CAHPS/HOS Analytics

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $104k - $143k / year

⏰ Full Time

🟠 Senior

🧬 Research Scientist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Build an evidence base on the factors associated with HOS performance • Develop and maintain an inventory of potential HOS leading indicators • Monitor behavioral science, survey research, competitive intelligence, and healthcare research relevant to HOS improvement • Conduct rapid exploratory and ad hoc analyses using internal and external data • Translate ambiguous business questions into structured research plans and actionable recommendations • Inform HOS intervention strategy, prioritization, and portfolio development • Partner with HOS Operations to guide the appropriate use of predictive models for member targeting and outreach • Communicate findings, limitations, and recommendations clearly to technical and nontechnical audiences • Proactively identify emerging HOS risks, opportunities, and research questions • Facilitate cross-functional discussions about evidence, targeting, and intervention design • Independently lead less complex research and analytical projects from initial problem framing through recommendation • Lead substantial components of complex efforts in partnership with the Director and CAHPS & HOS Analytics team • Serve as a research and analytical thought partner to HOS Operations, Stars Analytics, and other stakeholders

🎯 Requirements

• Bachelor’s degree in a quantitative, behavioral science, social science, or related field and 5 years of relevant analytical or applied research experience; OR Master’s or Doctoral degree in a related field and 3 or more years of relevant experience • Experience with data manipulation, exploratory analysis, interpretation, and visualization • Proficiency with at least one analytical or statistical programming language, such as Python, R, SAS, or SQL • Strong written and verbal communication skills, including translating technical findings for nontechnical audiences • Passion for contributing to an organization focused on continuously improving consumer experiences • Experience with behavioral science, survey methodology, psychometrics, or member-reported outcomes • Experience with healthcare data, Medicare Advantage, Stars, HOS, CAHPS, patient experience, or quality improvement • Experience conducting literature reviews, evidence syntheses, or competitive intelligence • Experience applying research insights to intervention design or consumer outreach • Experience interpreting predictive models and translating outputs into operational strategies • Familiarity with large, complex data environments and visualization tools such as Databricks or Power BI • Not eligible for work visa sponsorship • Home internet service with minimum download speed of 25 Mbps and upload speed of 10 Mbps • Dedicated workspace without ongoing interruptions to protect member PHI / HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Dedicated home workspace arrangement • Remote work arrangement with occasional travel to Humana offices for training or meetings