Senior Workforce Management Professional

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $71.1k - $97.8k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Perform short-range and intermediate forecasting for staffing needs using real-time data, utilization trends, and anticipated demand fluctuations • Manage daily case assignment and inventory distribution • Evaluate workload trends, skill alignment, process effectiveness, and workforce performance improvement opportunities • Create reporting for Physician Leadership and Medical Directors, including productivity and handle times • Translate workforce data into insights and recommendations for physician leadership • Administer scheduling and absence management while ensuring accuracy and policy compliance • Assess organizational staffing requirements and recommend solutions for immediate and future workforce objectives • Provide analysis of talent and staffing needs at department and segment levels • Apply organizational strategy and departmental objectives to workforce decisions • Collaborate with leadership and cross-functional teams on operational execution and strategic initiatives • Make independent decisions and resolve issues in ambiguous or evolving circumstances with minimal supervision • Monitor and report key workforce metrics and adjust planning and processes to optimize performance and employee engagement • Identify opportunities to automate, streamline, and optimize workforce management processes, reporting, and workflows • Assess workforce processes and implement improvements to enhance efficiency, scalability, reporting accuracy, and leader/team-member experience • Initially focus on operational workforce management activities including scheduling, case assignment, reporting, and workforce administration; increasingly support workforce planning, operational analysis, and strategic decision support as automation improves

🎯 Requirements

• 6+ years of Workforce Management experience, including forecasting, inventory management, and tactical planning • Advanced experience with Verint Workforce Management • Strong analytical and problem-solving skills, with the ability to use data to drive business decisions • Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Word • Excellent communication and presentation skills, including experience sharing insights with senior leaders • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail • Experience supporting complex healthcare operations, physician groups, or other highly skilled professional clinical teams • Proven ability to develop workforce management processes, improve operations, and make strategic recommendations • Comfortable working in evolving environments and adapting to changing business needs • Passion for improving customer and member experiences • Demonstrated ability to work effectively in ambiguous environments where processes, workflows, and requirements may evolve over time • Preferred: Experience in healthcare utilization management, grievance and appeals, or other regulated healthcare environments • Preferred: Experience implementing or optimizing workforce management technologies • Availability to work during operating hours of 7:00 AM to 7:00 PM Eastern Time, with shifts assigned within that timeframe • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Dedicated work space without ongoing interruptions to protect member PHI/HIPAA information • Compliance with U.S. federal and Puerto Rico employment laws and Humana’s internal guidelines

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Personal wellness support • Smart healthcare decision support • Occasional travel to Humana offices for training or meetings may be required