Technical Consultant Analyst

🔥 0 minutes ago

🌲 Oregon – Remote

infoinfo

💵 $65k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

Where this job comes from

Posted on Huron's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

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Logo of Huron

Huron

5001 - 10000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Huron Consulting Group is a global consultancy that provides a wide range of services including strategy, operations, advisory, digital, technology, and analytics solutions to various sectors such as healthcare, education, energy, and financial services. Huron helps organizations navigate complex challenges and drive growth through tailored solutions and innovative strategies. The company employs a team of experts dedicated to delivering high-impact solutions that address the unique needs of each client, focusing on areas such as managed services, outsourcing, and leadership development.

📋 Description

• Provide deep technical support to functional and technical clients using Huron’s Research Suite software • Support software through remote web session utilities, phone calls, and email communications • Research, analyze, and resolve client-reported issues • Identify product areas causing the most support burden and work with Huron Engineering teams to fix issues • Modify and maintain existing client-specific configurations and customizations • Consult with clients and Huron Services teams on proper hardware and software configurations • Improve internal support processes through development of new tools and job aids • Collaborate with multiple teams across various geographic locations • Assist with 24/7 on-call support coverage as needed • Travel infrequently as required

🎯 Requirements

• U.S. work authorization is required • Bachelor’s Degree in a computer science related field or equivalent work experience • Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java • Experience developing with JavaScript • Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio • Strong problem-solving skills and attention to detail • Ability to work independently and in remote team environments • Strong written and verbal communication skills • Ability to context switch and juggle multiple competing priorities • Ability to consistently work West Coast business hours (8am-5pm or 9am-6pm PT) • Occasional off-hours, on-call support shifts • Preferred: 1-3 years of experience working in a customer or internal software support position • Preferred: Experience supporting enterprise class, multi-tier web applications • Preferred: Analyze and interpret various types of logs, such as IIS, SMTP, Event Logs, and custom output • Preferred: Familiarity with .NET and C# • Preferred: Familiarity with source control concepts

🏖️ Benefits

• Annual incentive compensation program • Medical coverage • Dental coverage • Vision coverage • Wellness programs • Remote work arrangement • Opportunities to collaborate, learn, and grow

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