Senior Manager, Payments Team

🔥 2 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $135k - $160k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hyatt

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

✈️ Travel

🛒 Retail

Food & Beverage • Travel • Retail

Hyatt is a global hospitality company that operates a range of hotels, resorts, and vacation properties. Known for its commitment to providing exceptional guest experiences, Hyatt offers various accommodation options, from luxury to more affordable stays. The company also focuses on sustainability and community engagement, ensuring responsible business practices in the hospitality sector.

📋 Description

• Support and execute the global payment product roadmap across digital and in-property channels • Contribute to management of payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms • Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals • Identify opportunities to design and implement AI-powered workflows and agent-based solutions • Coordinate certification and onboarding of global payment vendors across PMS, POS, and digital platforms • Support standardized certification frameworks, validation processes, and rollout plans • Ensure solutions meet scalability, security, and compliance requirements with engineering and infrastructure teams • Support implementation and integration of alternative payment methods across web, mobile, and property environments • Monitor industry trends and recommend payment capability improvements • Participate in agile delivery, backlog prioritization, sprint planning, stand-ups, and retrospectives • Use JIRA to track progress, manage dependencies, and ensure delivery visibility • Support management, evaluation, onboarding, and performance tracking of global payment vendors • Contribute to commercial discussions, cost analysis, and optimization initiatives • Lead and mentor a team of FTEs and contractors • Provide direction, performance expectations, and regular feedback • Support fraud prevention and monitoring across digital and property environments • Partner with Risk and Security teams on PCI and global regulatory compliance • Identify and mitigate payment-related risks • Track and analyze payment KPIs including authorization rates, chargebacks, fraud, uptime, and transaction costs • Contribute to dashboards and leadership reporting • Support Opera Cloud migrations, payment integrations, vendor certifications, and platform enhancements • Coordinate cross-functional teams for timely delivery

🎯 Requirements

• 6+ years of experience in payments or payment product management • 4+ years of people management experience, including managing FTEs and/or contractors • Experience working with payment systems, payment service providers, or digital commerce platforms • Exposure to global vendor ecosystems and coordination of integrations or certification activities • Experience working in agile environments • Familiarity with JIRA, Smartsheet, Confluence or similar platforms • Strong collaboration and communication skills with the ability to work across technical and business teams • Experience contributing to system implementations, integrations, or technology deployments • Preferred: Experience in hospitality, travel, or other global consumer-facing industries • Preferred: Familiarity with Opera PMS, Opera Cloud (OPI), or POS systems • Preferred: Exposure to alternative payment methods and emerging payment technologies • Preferred: Knowledge of payment security concepts including PCI compliance and fraud tools

🏖️ Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally • Flexible work schedule • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription • Discount at the on-site fitness center • Global family assistance policy with paid time off following the birth or adoption of a child • Financial assistance for adoption • Paid Time Off • Medical insurance • Dental insurance • Vision insurance • 401K with company match

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