Head of Employee Services

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🔥 0 minutes ago

🌵 Arizona, Florida, +11 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $166.4k - $203k / year

⏰ Full Time

🔴 Lead

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Norsk Hydro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1905

⚡ Energy

🏭 Manufacturing

💰 Grant on 2023-03

Energy • Manufacturing • Sustainability

Norsk Hydro is a leading aluminium and renewable energy company that builds businesses and partnerships for a more sustainable future. With 32,000 employees in over 140 locations across 42 countries, Norsk Hydro focuses on providing low-carbon and recycled aluminium solutions while contributing to a fair society and circular economy. Their commitment to innovation and sustainability positions them at the forefront of the aluminium industry, particularly in European energy infrastructure.

📋 Description

• Lead the strategy, implementation, governance, and ongoing evolution of the Employee Services operating model across North America • Build and lead a high-performing team responsible for employee lifecycle transactions, onboarding, employee data management, leave administration, employee inquiries, case management, and related services • Establish and govern service catalogs, intake channels, escalation pathways, ownership boundaries, service standards, and delivery processes • Develop and own service-level agreements, operational controls, performance metrics, quality standards, and accountability frameworks • Partner with HRBPs, Payroll, Benefits, HRIS, Employee Relations, Legal, and business leaders to improve employee experience and operational effectiveness • Influence workforce planning, capacity management, resource allocation, and service delivery performance • Utilize analytics and operational insights to identify trends, risks, opportunities, and improvement initiatives • Drive standardization, automation, knowledge management, compliance controls, and continuous improvement initiatives • Lead change management and adoption efforts associated with process migrations, organizational transformation, and service model evolution • Serve as a trusted advisor to HR leadership and business stakeholders on Employee Services strategy, governance, service performance, and capability development

🎯 Requirements

• Bachelor's degree in Human Resources, Business, Organizational Leadership, Operations Management, or a related field • 10+ years of progressive HR leadership experience in HR operations, shared services, employee services, HR transformation, or related service delivery environments • Demonstrated success building, scaling, or transforming HR service delivery organizations from design through implementation, stabilization, and continuous improvement • Proven experience leading managers and large service delivery teams in complex, multi-site, matrixed organizations • Strong expertise in service governance, SLA management, workforce planning, operational metrics, compliance controls, service delivery excellence, and continuous improvement • Experience leading large-scale organizational change and transformation initiatives with measurable business impact • Strong executive presence with the ability to influence and collaborate across multiple organizational levels • Ability to balance employee experience, operational efficiency, compliance requirements, and business priorities • Experience supporting manufacturing, unionized, multi-site, or decentralized organizations • Experience with HRIS platforms such as SAP SuccessFactors; case management tools such as ServiceNow; workflow automation; knowledge management solutions; and self-service technologies • Experience leading shared services or Employee Services transformations in large, complex organizations • Professional certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent is preferred • Spanish or Canadian French language capability is an asset • Experience working in global organizations and partnering with geographically dispersed teams

🏖️ Benefits

• Eligibility for an annual incentive plan with a maximum payout opportunity of 23% • Medical, dental, and vision coverage with multiple plan options • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) • Mental wellbeing support, including an Employee Assistance Program (EAP) • Company-paid life, AD&D, short-term disability, and long-term disability insurance • 401(k) retirement plan with company match and additional company contributions • Voluntary benefits such as critical illness, accident, identity protection, and pet insurance • Professional development opportunities within a global organization • Remote work arrangement