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Revenue Engagement Administrator

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $84k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

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Logo of Hyland

Hyland

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Act as a point of contact for lead management, account, contact, and opportunity creation • Perform complex CRM tasks, including updating activities, creating opportunities and leads, and converting leads • Develop and create reports and respond to complex data requests using CRM tools • Partner with stakeholders on data acquisition requests, field audits, and mapping • Review data elements to determine whether reports exist, are current, or need customization • Coordinate complex data requests, data appends, acquisitions, and CRM updates • Monitor exception reports and perform field updates to resolve data quality issues • Monitor standardization, updating, and uploading of approved CRM data • Review and merge data and perform system audits to correct known data issues • Identify process improvements and make recommendations • Develop project plans and manage deliverables to meet deadlines • Identify content for company-wide and interdepartmental communications • Develop idea-generation efforts and stay aware of creative and technology trends • Mentor, coach, and train team members

🎯 Requirements

• Bachelor's degree or equivalent experience • Strong business and technology acumen • Proficiency with CRM tools • Proficiency with Microsoft Office applications, including Excel • Proficiency with Microsoft Windows and Office Suite • Strong oral and written communication skills • Strong interpersonal, organizational, multitasking, time management, and project management skills • Ability to complete projects with minimal oversight • Ability to translate goals into new ideas and design solutions • Strong collaboration, creative thinking, attention to detail, and problem-solving skills • Ability to work independently and in a team environment • Experience mentoring, coaching, and training team members • Experience monitoring and improving data quality processes within CRM systems • Experience performing data audits and field updates to resolve complex data issues • Experience developing idea generation efforts within a department • Ability to stay current with creative and technology trends • Experience with Outreach • Experience with Microsoft Excel

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and giving campaigns and programs

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