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Senior Solution Consultant

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $99k - $113.4k / year

⏰ Full Time

🟠 Senior

💼 Consultant

Where this job comes from

Posted on Hyland's careers page, not through a job board

First seen by Remote Rocketship 10 minutes ago

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Logo of Hyland

Hyland

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Provide consulting services to design and implement software solutions for customers • Lead requirements analysis and advise on recommended practices for enterprise solutions from business and technical perspectives • Design solutions using extensive experience and best-practice knowledge • Compose and deliver requirements documentation with accurate time-to-completion estimates • Lead demonstrations of configured solutions or prototypes • Maintain stakeholder buy-in and manage scope expectations • Configure application development tools and integrations • Test configured solutions for optimal performance • Advise customers through testing, resolve issues, and control project scope • Compose training materials and conduct end-to-end solution training sessions • Develop migration plans using best practices for enterprise solution migrations • Transition key information to the technical support team • Participate in pre-sales opportunities with Sales and Business Development teams • Provide technical or industry knowledge for work estimates • Support transitions to the engagement delivery team • Serve as a trusted advisor to customers and drive future engagement opportunities • Provide guidance to team members • Contribute to team process documentation • Train and coach internal and external stakeholders on solutions and project methodology

🎯 Requirements

• Bachelor's degree or equivalent experience • Demonstrated experience configuring and implementing technical solutions • Skills in scripting, system architecture, or relational databases • Excellent oral and written communication skills • Strong investigative and analytical skills • Ability to thrive in a fast-paced, deadline-driven environment • Strong collaboration skills • Ability to self-motivate and manage projects to completion with minimal oversight • Sound judgment and ability to appropriately escalate issues • Strong organizational and multi-tasking skills • Experience working within enterprise software implementations • Understanding of business process analysis and solution design best practices • Ability to manage customer relationships and stakeholder expectations throughout the full project lifecycle • Experience contributing to pre-sales activities, including scoping, estimation, and solution demonstrations • Ability to develop and deliver training materials and sessions for technical and non-technical audiences • Experience contributing to team knowledge bases, process documentation, and internal best practices

🏖️ Benefits

• Medical, dental, and vision insurance • Unlimited PTO • 401(k) with company match • Life and accident insurance • Employee Assistance Program and wellbeing support • Lifestyle Spending Account • Wellness programs, including coaching, movement challenges, mindfulness sessions, and wellbeing breaks • Sabbatical program • Employee Appreciation Day (day off) • Volunteer time off, with 24 hours per year • Tuition assistance • Student loan assistance through Candidly • Online training courses and instructor-led webinars • Employee recognition program • Team events and volunteering initiatives • Birthday and new baby gifts • Legal and financial guidance through ComPsych • Average travel requirements of 30% annually

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