Director of Business Operations – Systems

Job not on LinkedIn

🔥 6 minutes ago

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $146k - $206k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

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Hyperproof

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📋 Compliance

☁️ SaaS

🔐 Security

Compliance • SaaS • Security

Hyperproof is a comprehensive compliance operations platform that helps organizations efficiently manage their compliance and risk management needs. With 100+ pre-built framework templates, it centralizes compliance tasks, automates repetitive work, and integrates with popular tools like Jira and Asana. Hyperproof is designed to streamline audit processes, risk management, and assist in maintaining security standards across multiple frameworks, helping businesses stay compliant and secure while saving time and reducing audit fatigue.

📋 Description

• Optimize the revenue and business systems ecosystem across Sales, Customer Success, Account Management, Implementation, and Deal Desk • Act as a strategic systems architect, RevOps partner, and team lead managing two direct reports • Partner with Sales, Marketing, Finance, and Customer Success leaders on process optimization, territory and capacity insights, pipeline reviews, and GTM execution • Own renewal and expansion forecasting, weekly pipeline hygiene, NRR channel updates, and churn analysis • Manage Deal Desk reviews, order form templates, custom SKU controls, and monthly SFDC-Maxio reconciliations • Conduct quarterly pricing and discounting analysis with Finance and Product Marketing • Administer Salesforce and Nue CPQ, including product catalogs, SKUs, packaging, pricebooks, custom attributes, flows, data integrity, and approvals • Co-own the business systems roadmap and deployment release calendars • Manage Planhat-to-Salesforce bidirectional data synchronization • Oversee access provisioning, security reviews, license management, vendor contracts, renewals, invoices, and systems budgets • Lead, mentor, and direct a small team; establish intake, prioritization, and sprint cadences • Maintain technical documentation, architecture maps, and user training guides • Use AI and automation to streamline workflows, enrich CRM data, and improve operational output • Deliver system audits, data governance frameworks, process improvements, roadmap projects, and measurable efficiency gains

🎯 Requirements

• 6+ years of progressive experience in Revenue Operations, Sales Operations, or Business Systems within a B2B SaaS environment • 3+ years of team lead or managerial experience guiding direct reports • Advanced experience with Salesforce strategy, architecture, complex Flows, and system integration patterns • Direct administration experience with CPQ platforms; Nue CPQ preferred • Hands-on experience administering customer success platforms such as Planhat, Gainsight, ChurnZero, or similar, integrated with CRM systems • Strong understanding of B2B SaaS financial models, including ARR, NRR, GRR, logo retention, quote-to-cash, and sales capacity modeling • Expert-level capability in reporting, dashboard creation, data modeling, and financial system reconciliations such as SFDC to Maxio • Bachelor's degree in Business, Information Systems, Finance, or equivalent practical experience • Experience with Salesforce, Nue CPQ, Maxio, Planhat, Intercom, Pardot, Outreach, ChiliPiper, LeanData, ZoomInfo, LinkedIn Sales Navigator, Chorus.ai, Gong, 6Sense, Highspot, Slack, Teams, and Zoom • Valid non-VOIP phone number required

🏖️ Benefits

• Base salary and equity compensation • Unlimited PTO • 401K with immediate vesting and 4% company match • $500 home office stipend • Choice of PC or Mac laptop • Slack channel notifications turn off after 5 pm based on your time zone • Annual company in-person events • Quarterly in-person connects • Medical, dental, and vision coverage for employees and dependents • Annual compensation reviews • 12 weeks of parental leave • 1 year free diapers and wipes with Honest • $100 quarterly paid wellness stipend • Pet insurance discount • Two Hypercharge weeks of company-wide rest in July and December