Intake Coordinator

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $41k - $49k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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I Am Boundless, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

I Am Boundless, Inc. is a nonprofit organization that provides comprehensive, person-centered healthcare and support services for individuals with intellectual and developmental disabilities (I/DD) and behavioral health challenges. With over forty years of experience, Boundless offers primary care, dental care, behavioral health services, and vocational training to foster the potential of the people they serve. Their holistic approach includes tailored services like after-school programs and residential support, aiming to promote wellness and empowerment in a compassionate environment.

📋 Description

• Conduct intake assessments and identify service needs • Coordinate referrals and next steps using professional judgment and established processes • Communicate with individuals, families, referral sources, and team members by phone, text, email, and Microsoft Teams • Assess and triage crisis calls as urgent, emergent, or routine and refer accordingly • Schedule individuals with clinicians based on specialized skills, credentialing, and individual needs • Refer individuals to appropriate community providers when Boundless services are unavailable • Process inbound and outbound calls, voicemails, emails, texts, telehealth video chats, online chats, EHR assignments, website forms, and faxes • Manage agency, service, and program workflows within access to care and initiate process improvements • Maintain excellent customer service and interpersonal relationships • Keep current with Ohio Department of Education, Ohio Department of Mental Health, CARF, CQL, and ODJFS rules and regulations affecting enrollment • Assist with program enrollment statuses in the EHR • Arrange translation services as needed • Schedule diagnostic assessments, psychological testing, psychiatric evaluations, ABLLS, and educational assessments • Coordinate with departments and clinical teams throughout access to care and integrated assessment processes • Initiate inquiries and prepare documentation and records for new individuals served • Gather and audit records, including scanning documents, requesting records, and updating demographic and contact information • Correspond with individuals, parents, guardians, and collateral contacts regarding service-delivery information • Gather financial-responsibility information and coordinate insurance and Medicaid information with the Billing Department • Assist with Autism Scholarship Program information • Maintain timely responses and clear EHR documentation throughout the access-to-care process • Attend team and individual supervision meetings as requested • Manage time effectively across in-office and remote work settings • Perform other duties as assigned

🎯 Requirements

• High School Diploma/GED • 3-5 years customer service experience (in person or over the phone) • Clear oral and written communication skills • Proficiency with Microsoft Teams, Microsoft Office applications, Dialpad, text messaging, NextGen EHR, Monday.com, SharePoint, and DocuSign • Ability to prioritize and plan work activities and use time efficiently • Ability to work independently with general direction • Ability to manage competing demands and changing priorities • Ability to make independent decisions and know when to seek advice • Ability to maintain confidentiality and handle sensitive information appropriately • Reliable internet service with minimum 25 Mbps download and 10 Mbps upload speeds • Private workspace with minimal noise and distractions that protects confidential information and complies with HIPAA requirements • Ability to work Monday through Friday, 8:00 a.m. to 4:30 p.m., with occasional earlier morning, evening, and weekend work as required • Preferred: Bachelor’s Degree • Preferred: 3-5 years clinical operations experience • Preferred: Experience with EHR systems

🏖️ Benefits

• Employer-provided hardware and software • Primarily remote, work-from-home position • Occasional travel to Boundless office locations for meetings, training, support, and events