Customer Service Representative

🕒 March 31

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 76%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iBrokerPower Capital Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1999

🛡️ Insurance

💼 Consulting

💸 Finance

Insurance • Consulting • Finance

iBrokerPower Capital Inc. is a leading mortgage brokerage in Canada, providing a wide range of mortgage services to clients, including new home financing, refinancing, and rental property solutions. Established in 1990 and an independent member of the Mortgage Centre Canada network, iBrokerPower has a diverse team of over 40 agents who are dedicated to helping clients realize their dream of home ownership, offering services in multiple languages to cater to a broad clientele.

📋 Description

• Resolves product and service challenges, providing relevant product and service information. • Keeps track of customer correspondence, logs key account information and customer data. • Investigates customer complaints to determine the cause of the problem and provides solutions. • Upholds customer confidentiality regarding financial matters and identity. • Processes customer refunds, shipments, and account adjustments. • Helps prepare customer service reports by collecting and analyzing customer information. • Upsells customers with information about other products and services when appropriate. • Contributes to team effort by accomplishing related tasks as needed.

🎯 Requirements

• Strong listening, communicating, and customer service skills. • Ability to multitask and provide effective solutions. • Works well with others and helps foster a supportive work environment. • Knowledge of our company market, industry, and products. • Comfortable problem solving while also creating an enjoyable experience for our customers. • Able to document customer service calls efficiently and with detail. • Knows how to ease conflict and provide the appropriate resolutions. • Completes tasks on time and can prioritize work.