Practice Success Manager

Job not on LinkedIn

🕒 June 2

🦌 Connecticut – Remote

🦌 Connecticut – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ICD Technologies LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

🔒 Cybersecurity

🏢 Enterprise

Cybersecurity • Digital Transformation • Enterprise

ICD Technologies LLC is a company offering digital transformation and cybersecurity solutions. With over 20 years of experience, they aim to help businesses transition into smart, future-ready enterprises while protecting them from cyber threats. Their services include digital transformation consulting, cybersecurity assessments, robotic process automation, data-in-motion technology, AI and machine learning models, digital risk protection, and identity and access management. They serve a diverse range of clients with a focus on creating empowered and secure organizations.

📋 Description

• Serve as the first point of contact for all member inquiries via phone, email, and other communication channels • Provide comprehensive information and guidance on all IDOC products, programs, and services • Resolve member issues promptly and efficiently while adhering to established Service Level Agreements (SLAs) • Maintain detailed records of all member interactions and follow-up activities in CRM systems • Identify opportunities to enhance member engagement through additional IDOC offerings • Conduct consultative discussions to understand member needs and recommend appropriate solutions • Collaborate effectively with cross-functional teams including marketing, consulting, accounting, and vendor relations

🎯 Requirements

• 5+ years of customer service or support experience required • 5+ years of sales or consultative selling experience preferred • Optical industry experience strongly preferred • Proficiency with Microsoft Office (string Excel and PowerPoint a must) • Strong organization and prioritization skills • Ability to communicate confidently with members of senior management • People management experience preferred

🏖️ Benefits

• Continuing education opportunities • National, regional, and local peer networking events