SaaS Product Implementation Program Manager – Public Sector

Job not on LinkedIn

🕒 May 6

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $117k - $175k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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iCert Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

iCert Global is a professional certification training provider that offers a wide array of courses across various domains, including project management, business analysis, IT service management, agile and scrum strategies, quality management, cloud technology, and cybersecurity. The company provides instructor-led online classes, e-learning options, and corporate training programs designed to empower individuals and enterprises. Through globally recognized certification courses, iCert Global aims to help learners advance their careers and stay competitive in a fast-evolving job market.

📋 Description

• Lead and manage complex, multi-year SaaS implementation projects for Federal clients. • Ensure timely, high-quality program execution across planning, delivery, and customer success phases. • Bring structured, repeatable program methodologies tailored for defense and aerospace implementations. • Act as a key liaison with Federal client stakeholders, understanding and aligning with their program execution models. • Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments. • Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability. • Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed. • Drive continuous improvement and post-implementation analysis to improve future delivery cycles.

🎯 Requirements

• Bachelor's degree in a relevant field, such as Computer Science, Information Technology, or Business Administration. • 8+ years of experience in program or project management, with a focus on the public sector or government contracting. • Proven track record of successfully managing multiple complex projects. • Excellent leadership and communication skills, with the ability to build strong relationships with clients and internal teams. • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. • Proficiency in project management tools and methodologies, such as Agile or Scrum. • Experience with contract management or procurement processes is highly preferred. • Ability to work independently and manage multiple priorities in a fast-paced environment. • Excellent organizational and time management skills, with a focus on attention to detail. • Willingness to travel as required for client meetings and project engagements. • Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts. • Knowledge of SaaS, Microsoft technologies, and Cloud services

🏖️ Benefits

• Robust medical (physical & mental vision and dental benefits) • Employee assistance program (EAP) • Equity (RSUs) and shared ownership in the company • Generous 401K match • Flexible work environment • Paid maternity and paternity leave • Generous holiday and PTO program • CaaS (coaching as a service) • Annual personal development allowance • 7 Days for Humanity – 7 paid volunteer days annually • Global and regional DEIB steering committees, employee resource groups (ERGs) • Global DEIB training programs and guest speakers throughout the year