Salesforce Technical Consultant, Project Manager

🔥 1 minute ago

⚔️ Virginia – Remote

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💵 $119.3k - $202.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐👩‍💻 Salesforce Developer

👻 Ghost score 0%

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ICF

5001 - 10000 employees

Founded 1969

💼 Consulting

🏛️ Government

🏥 Healthcare

💰 $29M Grant on 2023-03

Consulting • Government • Healthcare

ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience.

📋 Description

• Manage overall Salesforce Digital Transformation Center operations and service delivery • Lead Salesforce administrators, architects, and security specialists • Lead daily client status calls, team standups, tenant customer calls, CIO reviews, and other operational meetings • Support presales pipeline management, including Salesforce use-case qualification, requirements discovery, high-level solution recommendations, and ROM estimates • Onboard new customer project teams onto the Salesforce platform • Manage the release calendar and coordinate customer application deployments • Manage daily operations and maintenance support activities • Manage Salesforce license inventory, allocations, and renewals • Manage platform ATO renewal assessments and mid-year changes • Co-lead technical design reviews with Salesforce architects • Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library • Recommend and implement improvements to DTC operations and toolsets • Prepare and present monthly status reports covering team performance, deliverables, schedule, financials, and SLA attainment • Support ICF Salesforce Practice growth activities, including RFIs, RFPs, prototypes, and oral presentations • Maintain certifications necessary for practice expertise

🎯 Requirements

• 5+ years of Project Management experience leading large complex IT projects and managing technical staff, with direct contract delivery responsibility • 3+ years of experience leading Salesforce projects and/or Centers of Excellence in a client-facing role • Active Salesforce Certified Administrator certification; provide Trailblazer profile link in resume • 3+ years of experience as a Salesforce Consultant or Administrator performing declarative (no-code) development in a medium-to-large enterprise Salesforce environment • 3+ years of experience coordinating deployments and managing CI/CD pipelines using Salesforce and GitHub as source control • 1+ years of experience providing complex cost allocations, chargebacks, and reporting for cloud consumption, licensing, and labor • Must be a US Citizen or Permanent Resident (Green Card holder) • Must be able to obtain and maintain a federal public trust or equivalent client-required background investigation • Must reside in the U.S., be authorized to work in the U.S., and perform all work in the U.S. • Preferred: Active Salesforce Consultant and/or Architect certifications • Preferred: 3 years providing Salesforce consultation involving fit analysis, requirements mapping, and high-level solution architecture • Preferred: 2+ years supporting US Government clients and familiarity with Salesforce Public Sector Solutions • Preferred: PMP Certification • Preferred: Experience with enterprise data governance, cloud-based data warehousing technologies, and/or Salesforce Data 360 • Preferred: Basic understanding of Mulesoft capabilities and API-based integrations • Preferred: Familiarity with OmniStudio, its components, and supported use cases • Preferred: Understanding of Salesforce core CRM licenses and ordering versus provisioning • Preferred: Familiarity with Salesforce AppExchange utilities, Docusign, and Own • Preferred: Basic understanding of MFA/SSO, networking, and encryption • Preferred: Command presence, personal responsibility for mission accomplishment, client relationship skills, critical thinking, attention to detail, problem solving, and polished written deliverables

🏖️ Benefits

• Remote work arrangement • 24x7 on-call rotation with occasional after-hours support for P1/P2 incidents and prescheduled deployments • Equal opportunity employment • Reasonable accommodations for disabilities, disabled veterans, and sincerely held religious beliefs • Confidential accommodation support • Benefits offerings covered by the Transparency in Coverage Act

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