ServiceNow Developer, CSM, DHS Public Trust

Job not on LinkedIn

🕒 July 28

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $81.5k - $138.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

💼 Consulting

🏛️ Government

🏥 Healthcare

💰 $29M Grant on 2023-03

Consulting • Government • Healthcare

ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience.

📋 Description

• Work with Solutions Architects and Business Analysts to understand and document business outcomes and functional requirements • Translate requirements into effective ServiceNow solution designs • Implement ServiceNow solutions with cross-functional teams in alignment with designed requirements and industry best practices • Develop and maintain complex scripts, business rules, and UI policies • Support data migration design and activities from legacy systems to ServiceNow • Validate data migration and leverage out-of-the-box data schemas before creating custom tables and fields • Assist architects and senior developers with ServiceNow integrations • Create technical documentation covering configurations, customizations, data schemas, and technical decisions • Test ServiceNow configurations for functionality, data integrity, and user experience • Address issues and make necessary adjustments • Support end-user training • Support change management during transition periods • Troubleshoot and resolve ServiceNow implementation issues • Collaborate with support teams on incident and problem resolution • Follow security best practices and relevant compliance requirements • Maintain knowledge of ServiceNow features, enhancements, and best practices • Continue certification and training to meet practice standards and growth areas • Collaborate with project managers, implementation specialists, and stakeholders on project coordination, communication, risks, issues, successes, and status

🎯 Requirements

• US Citizenship is required • Must be able to obtain a DHS Public Trust clearance • Must reside in the United States and perform the work in the United States • 3+ years of software development experience • 1+ years of experience implementing ServiceNow solutions • 1+ years of experience with CSM or ITSM • 1+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations • 1+ years of experience scripting beyond basic ServiceNow scripts • 1+ years of experience in Agile Scrum • Certified in one or more additional mainline certifications, with preference for listed ServiceNow certifications • Experience in App Engine • Service Portal customization experience • Hands-on experience configuring or building 3 or more ServiceNow applications, with more than 480 hours each • In-depth knowledge of ServiceNow platform capabilities, modules, and best practices • Familiarity with ITIL processes and IT Service Management principles • Strong scripting skills in JavaScript and GlideScript • Strong technical skills, including workflow configuration and business rule development • Experience customizing UI and creating complex workflows • Understanding of integration techniques with external systems • Hands-on experience troubleshooting and resolving technical issues • Active DHS or DoW clearance is desired • Detail-oriented with excellent problem-solving and analytical abilities • Ability to work effectively in a collaborative, team-oriented environment • Excellent communication and interpersonal skills • Ability to work in a fast-paced environment

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations for disabilities, disabled veterans, and sincerely held religious beliefs • Confidential accommodation support • Benefits information provided under the Transparency in Benefits Coverage Act