Business Analyst – ServiceNow, High Level Clearance

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $67.4k - $138.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $30M Grant on 2021-03

Healthcare • Logistics • Marketing

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Facilitate requirements elicitation and refinement sessions with business and technical stakeholders • Document business needs as user stories, acceptance criteria, process flows, business rules, and supporting requirements documentation • Analyze current-state workflows and identify opportunities for automation, simplification, and service improvement • Support ServiceNow configuration and enhancement efforts by documenting and clarifying business rules, approvals, workflow logic, and expected outcomes • Partner with developers and testers to clarify requirements, support test case development, and assist during user acceptance testing • Maintain backlog items and supporting documentation in Agile tracking tools • Assist with stakeholder coordination, release planning, validation, and readiness activities • Support reporting, metrics, and process documentation as needed • Communicate requirements, decisions, open questions, and status updates across delivery, operations, and customer teams • Identify requirement gaps, dependencies, and risks, and escalate issues requiring resolution

🎯 Requirements

• Bachelor’s degree in business, information systems, computer science, public administration, or a related field • 3+ years of experience as a Business Analyst supporting software, workflow, or enterprise system efforts • 3+ years of experience working in an Agile environment such as Scrum or Kanban • 3+ years of experience gathering, analyzing, and documenting requirements • 1+ years of experience supporting ServiceNow or a comparable enterprise workflow platform • Ability to write clear user stories, acceptance criteria, process flows, and supporting requirements documentation • Experience collaborating with product owners, developers, testers, technical leads, and business stakeholders • Experience using Agile collaboration tools such as ServiceNow Agile Development, Jira and Confluence, or similar tools • Must be a U.S. citizen • Must possess an active Secret clearance • Candidate must reside and perform work within the U.S. • Experience supporting ServiceNow modules such as ITSM, CSM, App Engine, HRSD, or ITOM • Familiarity with workflow automation, service management, and enterprise service delivery concepts • Experience using process mapping tools such as Visio or Lucidchart • Experience supporting UAT, release validation, or test coordination • Familiarity with federal IT or government contracting environments • Experience supporting documentation, training, or change management activities

🏖️ Benefits

• Remote work is authorized • Nationwide Remote Office • Equal opportunity employer • Reasonable accommodations throughout the application and employment process