ServiceNow Business Analyst

🕒 July 23

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $67.4k - $114.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $30M Grant on 2021-03

Healthcare • Logistics • Marketing

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Work with government stakeholders to gather, document, and validate business and functional requirements • Translate business needs into user stories, workflows, process maps, and functional specifications • Work closely with ServiceNow developers, architects, administrators, and QA teams during implementation and enhancement projects • Assist with the management of requirements and collaboration sessions using tools like ServiceNow, JIRA and Confluence • Analyze existing business processes and recommend improvements using ServiceNow best practices • Communicate effectively with a wide variety of technical and non-technical audiences • Create and maintain documentation including BRDs, process flows, SOPs, and training materials • Assist with backlog grooming, sprint planning, and Agile ceremonies • Use diagramming tools to create mockups, workflows to elicit requirements • Facilitate workshops, meetings, demos, and UAT sessions with business users • Support testing activities including test case creation, defect tracking, and validation • Provide end-user support and training when needed

🎯 Requirements

• Bachelor’s Degree • 4+ years of experience as a Business Analyst in a fast-paced client facing solution delivery environment • 4+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.) • 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback • 4+ years of hands-on experience working with projects on the ServiceNow Platform, Jira and Confluence • 1+ years of experience with ServiceNow platform capabilities and workflows • 1+ years of experience with Agile/Scrum methodologies • Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply • Candidates must be able to obtain and maintain a Public Trust with the government • Candidate must reside in the U.S., be authorized to work in the U.S.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities