ServiceNow Developer, CSM

🕒 May 13

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $81.5k - $138.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $30M Grant on 2021-03

Healthcare • Logistics • Marketing

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Work closely with Solutions Architects and Business Analysts to understand and document business outcomes and functional requirements • Translate requirements into effective ServiceNow solution designs • Collaborate with cross-functional teams to implement ServiceNow solutions aligned with designed requirements and industry best practices • Develop and maintain complex scripts, business rules, and UI policies • Support data migration design and activities from legacy systems to ServiceNow • Validate data migration to beneficial ServiceNow data structures, using out-of-the-box schemas before custom tables and fields • Assist architects and senior developers with ServiceNow integrations with other systems and applications • Create detailed technical documentation of configurations, customizations, data schemas, and technical decisions • Conduct thorough testing of ServiceNow configurations for functionality, data integrity, and user experience • Address issues and make necessary adjustments • Support end-user training • Support change management during transitions, addressing inquiries and resolving issues • Troubleshoot and resolve technical issues related to ServiceNow implementations • Collaborate with support teams for timely incident and problem resolution • Follow security best practices and relevant compliance requirements • Stay current on ServiceNow features, enhancements, and best practices • Continue certification and training to meet Practice standards and growth areas • Collaborate with project managers, implementation specialists, and stakeholders on project coordination and communication • Communicate risks, issues, successes, and overall project status

🎯 Requirements

• US Citizenship is required (required by the federal government for this position) • Must be able to obtain a DHS Public Trust clearance • Must reside in the United States (U.S.) and perform the work in the United States (U.S.) • 3+ years of software development experience • 1+ years of experience implementing ServiceNow solutions • 1+ years of experience with CSM or ITSM • 1+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations • 1+ years of experience scripting beyond basic ServiceNow scripts • 1+ years of experience in Agile Scrum • Certified in one or more additional mainline certifications, with preference for listed ServiceNow certifications • Experience in App Engine • Service Portal customization experience • Hands-on experience (over 480 hours each) configuring or building 3 or more ServiceNow applications • In-depth knowledge of ServiceNow platform capabilities, modules, and best practices • Familiarity with ITIL processes and IT Service Management (ITSM) principles • Strong scripting skills in JavaScript and GlideScript • Strong technical skills, including workflow configuration and business rule development • Experience customizing UI and creating complex workflows • Understanding of integration techniques with external systems • Hands-on experience troubleshooting and resolving technical issues • An active DHS or DoW clearance • Detail-oriented tendencies with excellent problem-solving and analytical abilities • Ability to work effectively in a team-oriented, collaborative environment • Excellent communication and interpersonal skills • Ability to work in a fast-paced environment