ServiceNow Developer, CSM, Public Trust

🕒 May 13

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $81.5k - $138.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

☁️ SaaS

⚡ Energy

💰 $30M Grant on 2021-03

Consulting • SaaS • Energy

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Develop and deploy ServiceNow solutions for clients • Work closely with Solutions Architects and Business Analysts • Collaborate with cross-functional teams to implement ServiceNow solutions • Support data migration design and activities • Assist architects and senior developers in integration of ServiceNow with other systems • Create detailed documentation of configurations, customizations, and other decisions • Conduct thorough testing of ServiceNow configurations • Support end-user training • Troubleshoot and resolve technical issues related to ServiceNow implementations • Adhere to security best practices and ensure compliance • Stay updated on the latest ServiceNow features and enhancements • Collaborate with project managers and stakeholders

🎯 Requirements

• US Citizenship is required • Must be able to obtain a DHS Public Trust clearance • MUST RESIDE IN THE United States (U.S.) • 3+ years of software development experience • 1+ years of experience implementing ServiceNow solutions • 1+ years of experience with CSM or ITSM • 1+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations • 1+ years of experience scripting beyond basic ServiceNow scripts • 1+ years of experience in Agile Scrum • Certified in one or more additional mainline certifications, with preference for: ServiceNow Certified Application Developer, Certified Implementation Specialist – Human Resources, Certified Implementation Specialist – CSM, Certified Implementation Specialist – Discovery, Certified Implementation Specialist –SAM, Certified Implementation Specialist – PPM • Hands-on experience (>480 hours each) configuring or building 3 or more ServiceNow applications • In-depth knowledge of ServiceNow platform capabilities, modules, and best practices • Familiarity with ITIL processes and IT Service Management (ITSM) principles • Strong scripting skills in JavaScript and GlideScript • Strong technical skills, including workflow configuration, and business rule development • Experience in customizing UI and creating complex workflows • An understanding of integration techniques with external systems • Hands on experience troubleshooting and resolving technical issues • An active DHS or DoW clearance

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options