Business System Adoption Specialist

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🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌱 Product Adoption Specialist

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ICON plc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💊 Pharmaceuticals

🧬 Biotechnology

⚕️ Healthcare Insurance

Pharmaceuticals • Biotechnology • Healthcare Insurance

ICON plc is a global provider of clinical, consulting, and commercial services across various sectors in the healthcare and pharmaceutical industries. They offer a wide range of clinical solutions, including decentralised clinical trials, cardiac safety solutions, early clinical laboratories, and medical imaging. ICON also provides technology solutions that support drug development from early phases to post-marketing. Their therapeutic expertise spans cardiovascular, oncology, internal medicine, and more, with a strong focus on transformative therapies like cell and gene therapies and biosimilars. ICON is recognized as a leading Contract Research Organisation (CRO), regularly providing thought leadership and contributing to industry publications and events. Their services are tailored to optimize clinical trials, offer regulatory intelligence, and deliver real-world evidence through robust data analysis and patient-centric solutions.

📋 Description

• Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership • Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials • Support clinical systems BSO and change management functions by contributing to process development, training, and change management. • Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities • Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications • Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities • Collaborate with system owners and stakeholders to resolve issues promptly and accurately. • Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption • Responsible to supporting the education and awareness of available support resources for the end users

🎯 Requirements

• Bachelor’s Degree or international equivalent preferred, advanced degree preferred • 4+ years of experience in business analysis, stakeholder engagement, change management • 3+ years of experience in the life sciences preferred, with experience in clinical trial management/operations preferred • Experience with EDC, clinical trial operational systems, regulatory reporting or vendor management system a plus • Experience in training, teaching, presenting with strong communication skills • Demonstrated experience working in a matrixed environment and navigating complex issues/situations with vendors to achieve business results • Ability to navigate complex challenges with a solution-oriented mindset • Experience with communication and presentation to cross-functional audiences • Demonstrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabilities.

🏖️ Benefits

• Competitive base salary and performance related incentives • Health and wellbeing programmes including medical, dental, and vision coverage where applicable • Retirement and pension plans • Life assurance and disability coverage • Employee assistance programmes and wellbeing resources • Learning and development opportunities through structured training and career pathways