Senior Director, Clinical Operations

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🏥 Clinical Operations

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ICON plc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ICON plc is a global provider of clinical, consulting, and commercial services across various sectors in the healthcare and pharmaceutical industries. They offer a wide range of clinical solutions, including decentralised clinical trials, cardiac safety solutions, early clinical laboratories, and medical imaging. ICON also provides technology solutions that support drug development from early phases to post-marketing. Their therapeutic expertise spans cardiovascular, oncology, internal medicine, and more, with a strong focus on transformative therapies like cell and gene therapies and biosimilars. ICON is recognized as a leading Contract Research Organisation (CRO), regularly providing thought leadership and contributing to industry publications and events. Their services are tailored to optimize clinical trials, offer regulatory intelligence, and deliver real-world evidence through robust data analysis and patient-centric solutions.

📋 Description

• Provide strategic and operational leadership across assigned clinical programs and accounts • Build trusted relationships with clients and senior internal stakeholders • Proactively influence and educate clients on operational processes, solutions and best practices • Identify opportunities to strengthen client partnerships and support account growth • Constructively challenge or push back on stakeholders when needed to drive the right outcomes • Support new and existing business opportunities, including RFPs, proposals, bid defenses and client negotiations • Partner across global teams to ensure effective delivery and alignment with client expectations • Anticipate challenges, identify solutions and take ownership of driving issues through resolution • Work flexibly across global accounts and time zones based on client and business needs

🎯 Requirements

• Bachelor’s degree in a life sciences, healthcare, or related field, or equivalent relevant experience • Significant experience in Clinical Operations within a CRO, pharmaceutical, biotechnology or related clinical research environment • Current or recent experience operating at the Director level or equivalent • Demonstrated success managing senior client and stakeholder relationships • Strong influencing, communication, negotiation and problem-solving skills • Ability to operate effectively in a highly client-facing environment • Demonstrated ability to take ownership, work proactively and drive results • Ability to constructively challenge stakeholders and navigate complex situations • Experience working effectively within global and cross-functional teams • Flexibility to support global clients across different time zones • Experience with RFPs and proposal development • Experience participating in or leading bid defenses • Client negotiation experience • Experience supporting business development, account expansion or new business opportunities • Demonstrated ability to influence clients and build relationships that support long-term partnerships and growth • Strong learning agility and willingness to develop new commercial and business development capabilities • Legal right to work in the country where the role is based

🏖️ Benefits

• Competitive base salary and performance related incentives • Health and wellbeing programmes including medical, dental, and vision coverage where applicable • Retirement and pension plans • Life assurance and disability coverage • Employee assistance programmes and wellbeing resources • Learning and development opportunities through structured training and career pathways

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