Field Service Engineer

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🏄 California, Colorado, +4 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ICU Medical

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals • Medical

ICU Medical is a global leader in intravenous (IV) therapy, specializing in innovative medical products and technologies that enhance the safety and efficiency of IV therapy across various care settings. Founded in 1984 by clinicians, the company is dedicated to delivering clinically-relevant solutions, including infusion pumps, safety software, and vascular access devices. ICU Medical's commitment to improving patient care is reflected in their comprehensive portfolio that spans infusion therapy, airway management, hemodynamic monitoring, and temperature management, ensuring clinicians can meet the diverse challenges of patient care effectively.

📋 Description

• Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention. • Drive to customer locations on a daily basis. • Provide product testing & investigation and repair of devices at customer location. • Electromechanical device installation for field-serviceable equipment. • MedNet support. • MedNet device configurations. • Install MedNet drug libraries as needed. • Provide customer Technical In-Service training. • Register Oracle Service Requests via laptop. • Implement hardware & software device updates via technical field projects. • Provide billable (i.e. non-warranty) field repair services. • Maintain inventory of field spare parts. • Proper expensing of all travel costs.

🎯 Requirements

• Must be at least 18 years of age. • High School diploma or GED equivalent; Associate degree in a technical discipline, or equivalent experience. • Minimum of 3 years of experience in a technical vocation. Healthcare background preferred. • Strong cGMP, process and product knowledge. • Excellent verbal and written communication skills.

🏖️ Benefits

• Ability to use commercial air travel when necessary. • Must be able to travel on short notice. • Valid driver’s license. • Must own reliable vehicle with sufficient capacity to transport repair tools and equipment to customer sites. • Must be eligible for the corporate credit card. • Ability to work overtime as needed. • Must be willing to work in a hospital environment, typically a Biomed work area. • Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices.