Key Account Manager

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IDEX Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1988

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

IDEX Corporation is a global company renowned for producing mission-critical components that impact daily life. Their product portfolio includes precision components used in DNA sequencing, firefighting tools like the Hurst Jaws of Life, and fluid and metering technologies essential in various industrial sectors. Additionally, IDEX operates in the health and science sectors, where they develop liquid subassemblies and precision equipment for handling and analysis. Their diverse product lineup extends to firefighting and safety equipment, fluid handling technologies, and high-end solutions that facilitate medical research and safety operations.

📋 Description

• Execute IDEX Material Science Solutions’ strategic growth intent through 2030 within key semiconductor metrology and inspection accounts • Identify customer pain points, align MSS and customer business roadmaps, and develop new business opportunities • Drive share-of-wallet growth through strategic upselling of technologies, materials, and services • Complete MEDDPICC and 80/20 processes for incoming requests and outgoing quotes • Lead projects from ideation through production and align customer timelines with production scheduling • Represent the voice of the customer and ensure critical requirements are incorporated into solutions • Build and maintain 12-month rolling demand forecasts for raw-material procurement and factory-capacity planning • Identify forecast and purchase-order gaps and mitigate under-utilization or capacity risks • Conduct face-to-face meetings with customer stakeholders for business reviews, opportunities, quality, and scorecard feedback • Serve as the primary escalation path for customer concerns regarding factory performance • Coordinate with Production, Quality, Supply Chain, and Enterprise Solutions Engineering teams on capacity, constraints, quality, and delivery schedules

🎯 Requirements

• 3 years or more of prior experience in a technically-oriented Sales role • Strong verbal and written communication skills • High technical fluency in one or more of semiconductor metrology inspection tools, optics, laser machine processing, high voltage feedthroughs, or precision machining • Basic computer skills, including Microsoft Office proficiency • Experience with custom CRM and ERP systems • Ability to consistently represent the business in the best light in all circumstances • Proven ability to find and close new business opportunities in a technical or industrial landscape • Deep understanding of the production lifecycle, lead times, supply chain constraints, and NPI process • Ability to synthesize complex data into accurate forecasts using ERP software and advanced Excel functions • Ability to communicate "no" or "not yet" to customers while preserving relationships and protecting operational integrity • May need to qualify as a U.S. Person for positions involving ITAR or EAR-controlled goods and technologies

🏖️ Benefits

• Performance based bonus plan eligibility • Health benefits • 401(k) retirement savings program with company match • PTO