Enterprise Software Account Manager

🔥 0 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

💵 $100k - $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• Serve as the day-to-day contact for assigned corporate and strategic accounts. • Act as a trusted advisor and decision influencer to develop, support, strengthen, and grow assigned Corporate Accounts. • Develop strategic partnerships across the C-suite and with software and systems decision-makers. • Create business programs that support IDEXX and customer economic goals. • Partner with Enterprise Software leadership and product, implementation, marketing, and support teams. • Align with the Associate Director on joint strategies and conduct periodic business reviews. • Manage customer expectations and monitor performance against customer goals. • Identify practice business and economic challenges and recommend, drive, and implement solutions. • Respond to customer escalations on critical corporate account issues. • Coordinate business, sales, and technical support for Corporate Account plans and programs. • Coordinate and own large-scale rollouts, including product installations, training, technical reviews, and other deliverables, with field travel when needed. • Identify and schedule project and program deliverables, milestones, and required tasks. • Coordinate communication and management of price increases, contract rules, and incentive rebate payments. • Serve as project and implementation lead alongside corporate customer liaisons. • Manage cross-functional tasks and timelines to meet time, cost, quality, and customer expectations.

🎯 Requirements

• Preferred 5-7 years of experience in strategic, enterprise, or key account management sales. • Software or SaaS sales experience preferred. • Track record of building and growing strategic customer relationships, loyalty, business plans, and programs. • Strong business acumen with a broad view of the industry. • Clear, effective written and verbal communication and presentation skills. • Ability to explain information in a way that builds rapport, persuades, and creates understanding. • Experience presenting to and communicating with C-suite executives. • Experience mentoring and coaching customers and colleagues. • Track record of persuasion and negotiation. • Ability to solve problems and take ownership of results. • Ability to work independently and manage your own priorities. • Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint. • Willingness to travel approximately 25% of the time.

🏖️ Benefits

• Lucrative quarterly commission structure. • Health / Dental / Vision Day one. • Financial support. • Pet insurance. • Mental health resources. • Volunteer paid days off. • Employee stock program. • Foundation donation matching. • Competitive compensation, incentives, and benefits.