Senior Technical Account Manager

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $134.7k - $195.3k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Expel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Expel is a leading cybersecurity company specializing in Managed Detection and Response (MDR) services. They offer a range of solutions, including phishing investigation, threat hunting, and vulnerability prioritization, tailored for organizations of all sizes with 24x7 protection. Expel's Security Operations Platform, Expel Workbench™, integrates with existing tech to enhance security operations. Their expert team and advanced technology help reduce alert noise, respond swiftly to incidents, and improve overall security posture, enabling organizations to focus on core business activities without worrying about cybersecurity threats.

📋 Description

• Drive platform adoption and technical health metrics for assigned accounts • Build deep technical relationships with security practitioners, architects, and technical leaders • Advise customers on security program improvements, detection strategies, and technology investment value • Mature customer use of Expel through expanded integrations and optimized configuration • Provide technical content and support for CSM-led quarterly business reviews • Handle complex troubleshooting and integration challenges with TSEs, Detection & Response, Engineering, and Product teams • Own technical incident response coordination with customers • Identify technical expansion opportunities, including new integrations and additional coverage • Coach and mentor less experienced TAMs and CSMs on technical matters • Partner with Customer Success Managers, who own commercial relationships and retention outcomes

🎯 Requirements

• 7+ years of security industry experience, majority in consultative customer-facing roles • Deep technical expertise in three or more security product spaces, such as EDR, NDR, SIEM, Cloud security, and IAM, and associated detection strategies • Experience in customer-facing technical roles, including solutions engineering, professional services, or technical consulting • Understanding of enterprise security operations and challenges faced by security teams • Strong consultative skills, leading with listening and understanding customer context before recommending solutions • Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors • Authorized to work in the United States

🏖️ Benefits

• Bonus eligibility • Equity • Unlimited PTO • Work location flexibility • Up to 24 weeks of parental leave • Really excellent health benefits • Access to a wide variety of security leaders across industries • Customer missions focused on keeping people safe and saving lives • Deepen expertise in the security market, particularly security operations • Consultative risk management and security strategy experience • Access to Expel's security operations platform • Experience with security technologies and methodologies