Senior Technical Account Manager

🔥 11 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $148k - $177k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Illumio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $225M Series F on 2021-06

Cybersecurity • Enterprise • SaaS

Illumio is a cybersecurity company specializing in Zero Trust Segmentation to prevent breaches and contain ransomware. Renowned as a leader in Microsegmentation Solutions, the company offers products such as Illumio Core, CloudSecure, and Endpoint, which focus on visualizing communications between workloads and establishing segmentation policies to isolate high-value assets. With a strong presence in industries like Banking, Energy, and Government, Illumio emphasizes cloud security and risk reduction. Recognized by both Forrester and Gartner, Illumio stands out for its innovative approach to cybersecurity.

📋 Description

• Establish long-term relationships within assigned accounts and understand clients’ strategic goals and business impact • Provide project leadership, coordination, and architectural guidance for cybersecurity, Zero Trust, and Illumio product initiatives • Lead and drive challenging requests across simultaneous client engagements • Provide product feedback to Product Management based on customer use cases and requirements • Advise customers on best practices and drive adoption of Illumio solutions • Perform health checks, document findings, and provide best-practice recommendations • Advocate for customers within Illumio and ensure escalations are resolved promptly • Help customers avoid or mitigate issues through proactive guidance • Collect metrics and develop reports showing project health and progress • Collaborate with Product Engineering, Customer Success, and Professional Services • Support customers in operating secure, resilient, high-performing Illumio environments

🎯 Requirements

• Knowledge of cybersecurity industry products, firewalls, Zero Trust architecture, and security best practices • Solid technical background in advanced security; technical certifications preferred • Background in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture preferred • Superb communication, presentation, and interpersonal skills • Experience deploying enterprise security solutions • Ability to explain complex technical concepts to varied audiences • Strong business insight and problem-solving skills • Ability to work independently and in a team setting • 5–10 years of experience supporting SaaS enterprise software • Ability to travel 30% for customer visits • Bachelor's degree in engineering or science (bonus point/preferred) • Knowledge of routers, switches, load balancers, and security solutions from various vendors • Experience integrating heterogeneous security environments • Familiarity with SIEM and SOAR in enterprise customer environments • Experience supporting U.S. Federal Government customers in a technical, customer-facing role

🏖️ Benefits

• Equity opportunities • Employee incentive program / bonus • Medical, dental, and vision coverage • Health and dependent savings accounts • Life and disability programs • Paid parental leave • Voluntary benefit programs • Company-sponsored wellness program • Wellness reimbursement program • Retirement savings • Paid time off • Paid holidays • Remote/home-office-based work arrangement • Additional travel for training and conferences may be required