Telemedicine Support Veterinarian

Job not on LinkedIn

🔥 31 minutes ago

🇺🇸 United States – Remote

💵 $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🍽️ Food & Beverage

⚕️ Healthcare Insurance

💰 Seed Round on 1984-01

Healthcare • Food & Beverage • Healthcare Insurance

IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.

📋 Description

• Provide consultation and support to telemedicine customers regarding medical questions related to completed diagnostic imaging reports • Guide customers on appropriate case submission protocols, including diagnostic imaging procedures and available specialty resources • Partner with radiology, cardiology, and specialty teams to help ensure a consistent, high-quality customer experience • Support customer education by explaining specialist findings, diagnostic technologies, and imaging recommendations • Proactively contribute to telemedicine product initiatives by creating, reviewing, and enhancing customer-facing and specialist-facing technical materials • Collaborate with internal teams including Customer Support, Marketing, and clinical specialists on projects that improve services and customer outcomes • Participate in regular team meetings to share knowledge, discuss customer needs, and stay current on service enhancements and medical developments • Help strengthen customer relationships through responsive communication, effective problem-solving, and trusted clinical guidance.

🎯 Requirements

• Doctor of Veterinary Medicine (DVM) or equivalent veterinary degree • 5+ years of clinical veterinary experience • Strong clinical judgment and confident case management skills • Excellent verbal and written communication skills with the ability to build trusted customer relationships • Exceptional customer service and business relationship-building skills • Ability to interpret and apply information from specialist reports, diagnostic technologies, and clinical protocols • Strong facilitation, conflict resolution, and interpersonal skills • Demonstrated ability to collaborate effectively in a matrixed and cross-functional environment • Effective problem-solving, prioritization, and decision-making abilities • Professional maturity, adaptability, and responsiveness to customer and team needs • High integrity and accountability in delivering commitments to customers, colleagues, and the organization • Passion for veterinary medicine, education, and continuous learning • Knowledge of IDEXX Telemedicine services, including Radiology, Cardiology, and Specialty Services, is a plus • Hands-on experience with radiographs, ultrasound, and ECG interpretation or case management is preferred.

🏖️ Benefits

• Health / Dental / Vision benefits starting day one • 5% matching 401k and employee stock purchase plan • Paid time off and continuing education allowance • Licensure and professional dues support • Additional benefits including pet insurance, mental health resources, volunteer paid days off, and foundation donation matching • Comprehensive benefits and well-being programs.