Field Service Technician – Electrical

🔥 0 minutes ago

🏈 Ohio – Remote

infoinfo

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Logo of Intermountain Electronics

Intermountain Electronics

501 - 1000 employees

🏭 Manufacturing

⚡ Energy

Manufacturing • Energy

Intermountain Electronics is a company that provides custom-engineered, packaged equipment to industrial markets. They specialize in designing, manufacturing, automating, and testing power distribution equipment specifically for OEM, mission-critical, oil & gas, and mining industries. With a strong focus on tailored solutions, Intermountain Electronics ensures reliable and efficient power distribution for their clients.

📋 Description

• Install, repair, and test field equipment according to customer or manufacturer specifications and company procedures • Diagnose and repair electrical, mechanical, and controls equipment malfunctions and warranty repairs • Use diagnostic tools to identify problems and replace faulty components, repair wiring, and troubleshoot software issues • Perform assembly, modifications, and quality defect resolution on IE products and equipment • Resolve QA/QC issues with IE plants, project managers, engineers, and quality teams • Support receiving inspections with regional managers, subcontractors, and customers • Assess warranty claims and work with the Regional Manager to determine validity • Perform preventive maintenance on electrical and mechanical equipment • Document work performed, problems, resolution steps, and parts used in professional service reports • Respond promptly to client calls, emails, and texts • Maintain, inspect, and care for IE tools, equipment, and vehicles • Complete monthly tool inventory, bi-weekly vehicle inspections, and monthly expense reports • Follow onsite safety regulations, PPE requirements, lockout/tagout procedures, and IE safety standards • Communicate with customers and internal teams to understand needs and provide timely solutions • Explain problems, estimated repair time, and repair costs to customers • Respond to customer inquiries and complaints and resolve issues satisfactorily • Develop relationships with customers, commissioning agents, and general contractors • Complete IE training, development, product, service, and safety programs • Mentor technicians and sub-vendors requiring training on IE products and equipment • Evaluate and approve subcontractor safety programs and ratings • Maintain regular attendance, punctuality, IE Core Values, and a safe, clean work area

🎯 Requirements

• Electrical/Mechanical/Commissioning or Assembly background with 3+ years' experience and at least three years of field experience; or equivalent combination of experience and education • 1–2 years of business and contracting experience in a similar job position, with emphasis on supplier agreements with general or subcontractors • Journeyman Electrician, HVAC, or Commissioning Certification or License from any state, or Electrical Engineering or Technical Degree with similar field experience • Ability to read, analyze, and interpret technical manuals, purchase orders, and project part specifications • Ability to write reports, business correspondence, and procedure manuals • Ability to present information and respond to questions from managers, clients, customers, and the general public • Ability to calculate voltage drop, cable runs, square footage, volume, Ohm’s law, and battery run time • Ability to work effectively with customers, subcontractors, and diverse personalities • Ability to solve practical problems with limited guidance • Ability to interpret instructions, diagrams, schematics, and schedules • Strong PC skills and proficiency in MS Office Word, Excel, and MS Outlook • Must be able to work a 40-hour work week and overtime as needed • Willingness and ability to travel extensively, including overnight stays and extended assignments away from home • Must be based in or near Columbus, Ohio, or willing to relocate there • Ability to provide night or weekend support for service calls and emergencies

🏖️ Benefits

• Competitive salary • PTO (Paid Time Off) • Paid Holidays (10) • Medical and Dental Plans • Teladoc 24/7/365 Access to U.S. Board Certified doctors • Employee Assistance Program • Company Paid Life Insurance • Supplemental Vision, Life, STD & LTD Insurance • 401K with company match up to 6% of base salary • Health Savings Account (HSA) with available company match up to $2000 based on family size • Paid Parental Leave • Company Vehicle Use • Relocation Packages may be available if eligible • Work-life balance and scheduling accommodations whenever possible

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