Customer Success Manager – Manufacturing

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $125k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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IFS

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏗️ Construction

🏭 Manufacturing

📦 Logistics

💰 Secondary Market on 2022-03

Construction • Manufacturing • Logistics

IFS is an enterprise software company providing solutions for various industries, including aerospace and defense, construction and engineering, energy, utilities, and resources, manufacturing, services, and telecommunications. The company offers a wide range of software products, including enterprise asset management, field service management, enterprise resource planning, and solutions leveraging artificial intelligence such as IFS. ai. These solutions are designed to optimize asset lifecycle management, improve customer engagement, and enhance operational efficiencies. IFS Cloud provides a comprehensive platform for digital transformation, helping businesses to harness data and drive insights across their operations.

📋 Description

• Serve as the customer-facing lead responsible for customer success • Lead and effectively orchestrate a large virtual team • Manage program deliveries and senior customer relationships • Drive successful customer adoption and productive use of IFS products and services • Help customers discover new features and become long-term users • Understand desired customer outcomes and drive satisfaction and loyalty • Support customers’ digital journeys through modernization • Highlight and action delivery-related risks for IFS and Partner-led delivery • Develop value metrics and measure Success program outcomes with customers or partners • Support renewal processes for services and licenses to secure revenue • Lead executive steering committee meetings and communicate progress to IFS senior leadership • Secure IFS customer references and provide regular VOC reporting • Collaborate with Sales on potential upsell opportunities • Communicate with Global Delivery senior leadership on potential escalations • Navigate and collaborate with Support, R&D, and Sales departments

🎯 Requirements

• Delivery project experience in customer-facing roles (IFS preferred) • Industry depth and experience in multiple industries, including Manufacturing • Familiarity with industry-related trends, operating KPIs, and value drivers • Strong acumen on delivery methodology and delivery service offerings • Ability to lead through influence and trust internally within IFS and externally with Customers and Partners • Knowledge of Business Value Assessment (BVA) tools and overall process • Ability to develop Value Metrics and measure Success program outcomes • Understanding of subscription services and ability to support renewal processes for services and licenses • Experience leading executive steering committee meetings • Fluency in English and local language, verbal and written • Ability to navigate IFS Support, R&D, and Sales departments • Active listening, strong interpersonal communications, and relationship building • Excellent communication and relationship management skills • Experience building, maintaining, and evolving relationships with executives • Domain knowledge of IFS Applications • Bachelor’s degree, master’s degree or equivalent work experience in a relevant field

🏖️ Benefits

• Flexible paid time off, including sick and holiday • Medical, dental, & vision insurance • 401K with Company contribution • Flexible spending accounts • Life insurance and disability benefits • Tuition assistance • Community involvement and volunteering events • Flexible and hybrid work opportunities