Customer Success Manager

🕒 August 20

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trio Mobil

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

🔧 Hardware

🤝 B2B

💰 $26.5M Series B - Trio Mobil on 2024-07

Artificial Intelligence • Hardware • B2B

Trio Mobil is a prevention-first industrial safety technology company that combines AI vision, UWB proximity detection, RTLS and smart zone controls into a single platform to detect serious injury and fatality (SIF) risk precursors in real time. Its solutions focus on forklift and pedestrian safety, collision avoidance, loading-dock monitoring, dynamic zone controls and forklift fleet management, delivering real-time alerts, analytics and automated interventions for large enterprise sites. Trio Mobil sells its integrated hardware and cloud-based software to industrial customers and emphasizes measurable safety and operational ROI across global deployments.

📋 Description

• Communicate directly with customers to ensure they receive the tools and support needed to achieve their goals • Develop and implement strategies to drive successful adoption and utilization of technology solutions and services • Co-own the customer relationship post-sale with the assigned NAM, driving engagement, retention, and expansion opportunities • Manage onboarding with new customers and coordinate resources across delivery, technical support, and external partners • Coordinate resources to ensure contract deliverables are met • Educate customers on best practices, new features, and enhancements • Develop an in-depth understanding of customer needs and advocate for them • Set the customer success strategy and align sales, technical, engineering, support, and field teams • Track customer satisfaction • Host periodic business reviews with customers • Drive product adoption and autonomy through coaching and training • Use data-driven decision making • Assist in physical installation and configuration of Trio Mobil solutions as needed

🎯 Requirements

• 5+ years of experience in operational safety or plant operations, or a related role in Software, SaaS, or MDR services • Strong understanding of OSHA guidelines and industrial safety • Able, willing, and excited to visit and maneuver through large industrial plants • Proficiency with Microsoft Word, Excel, PowerPoint, etc. • Advanced analytical and critical thinking skills, with the ability to develop creative solutions and drive complex projects informed by current business trends • Ability and willingness to assist in the physical installation and configuration of Trio Mobil solutions as needed • Understanding of low voltage systems is a plus • Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction • Strong problem-solving and analytical skills to identify customer pain points and deliver solutions • Excellent communication and presentation skills, with the ability to convey complex safety concepts in an easy-to-understand manner • Highly organized with strong project management capabilities • Ability to work independently while collaborating effectively with internal teams • Passion for helping customers succeed and a proactive approach to relationship management • Demonstrated ability to communicate, present, and effectively influence at all levels • Up to 50% travel, primarily by air • Valid Passport as some international travel may be required