Enterprise Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $132k - $165k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Sigma Computing (hiring!)

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Sigma Computing is a leading provider of next-generation analytics and business intelligence solutions. The company offers a platform that integrates spreadsheets, SQL, Python, and AI to enable real-time data analysis without compromising speed or security. Sigma's unique architecture allows it to scale trillions of rows quickly while maintaining a secure and governed environment. The platform supports various roles including analysts, data engineers, and business leaders. It is designed to facilitate collaboration, allowing users to interact with data and build workflows within a single workspace. With capabilities like self-service insights, dashboards, embedded analytics, and data applications, Sigma Computing aims to redefine business intelligence for organizations of all sizes.

📋 Description

• Build and maintain strong relationships with decision-makers and influencers within the customer base, focusing on high-value accounts • Guide customers in optimizing their use of Sigma Computing’s cloud-based analytics and business intelligence platform • Help customers understand their data and gain actionable insights • Develop and implement strategies to maximize Net Dollar Retention • Identify upselling and cross-selling opportunities • Reduce churn through proactive engagement and solution-oriented support • Advocate to the product team for features, enhancements, and integrations • Collaborate with customers to develop and execute success plans aligned with their business goals • Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement

🎯 Requirements

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field • 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry • Experience navigating complex enterprise sales environments with multiple priorities and stakeholders • Strong analytical skills with a proven ability to solve complex problems using data • Excellent communication and interpersonal skills, with a knack for building trust and driving engagement • Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention • Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery) • ETL experience • Experience implementing production business intelligence solutions • Startup experience

🏖️ Benefits

• Variable pay based on goal achievement • Stock options • Comprehensive benefits package • Equity • Generous health benefits • Flexible time off policy • Paid bonding time for all new parents • Traditional and Roth 401k • Commuter and FSA benefits • Lunch Program • Dog friendly office