Senior Director, Customer Success

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $255k - $300k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Lead and develop the Enterprise Customer Success team across AMER, including Directors and Managers • Drive customer retention, satisfaction, and expansion across a complex enterprise customer base • Establish and execute the Enterprise Customer Success strategy aligned with company goals and operational excellence • Refine segmented Enterprise motions for government and Strategics/Majors customers • Partner with Sales, Renewals, Support, and Product to ensure seamless customer experiences and maximize lifetime value • Build executive relationships with strategic customers and guide long-term success • Take an active customer-facing role in escalations and issue resolution • Implement scalable success planning, executive business reviews, and value realization frameworks • Use data-driven insights to improve customer health, forecast retention risk, and guide proactive engagement • Coach and mentor CS leaders to build accountable, high-performing teams • Represent the customer voice to influence product direction and go-to-market priorities • Travel up to 25% to meet key customers and internal teams • Report directly to the global VP of Customer Success

🎯 Requirements

• 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership within a B2B SaaS environment • 5+ years leading large or multi-level teams • Proven success managing Enterprise or Global customers • Strong business acumen and ability to partner with senior executives at Fortune 500 organizations • Demonstrated ability to scale teams and processes in a high-growth environment • Experience driving retention and expansion strategies through data, systems, and cross-functional collaboration • Exceptional communication, executive presence, and relationship management skills • Strategic thinking, ownership, and urgency in ambiguous environments • Understanding of renewals and expansion motions in partnership with Renewal Management / Sales • Experience building and operationalizing impactful AI-driven processes for post-sales functions • Familiarity with API-based SaaS solutions and cloud-native architectures • Prior experience leading global or multi-regional teams in a high-velocity SaaS company

🏖️ Benefits

• Bonus or incentive compensation eligibility • Equity eligibility • Comprehensive benefits package • Pre-employment checks aligned with security and privacy standards