Partner Success Manager

🕒 August 19

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aras Corporation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

Aras Corporation is a software company specializing in Product Lifecycle Management (PLM) and digital transformation solutions. It offers the Aras Innovator platform, a low-code development environment that supports digital thread, interoperability, and supplier collaboration across industries such as aerospace, automotive, and high tech. Aras focuses on enhancing product quality, compliance management, and sustainable product design. The company's solutions enable rapid application development, improve production timelines, and support enterprise engineering management systems. Aras is dedicated to providing innovative and adaptable PLM platforms for managing complex product lifecycles efficiently.

📋 Description

• Drive the growth and success of the North America partner ecosystem • Ensure high levels of partner subscriber adoption and satisfaction • Oversee Customer Success practices with Aras Value-Added Resellers (VARs) • Orchestrate Aras subscription service teams to support channel subscribers’ customer journeys • Train and guide Aras VARs on Customer Success best practices, PLM best practices, and successful Aras Innovator adoption • Manage renewal objectives for partner accounts in alignment with the North America Global Alliances team • Guide joint partner planning for onboarding, implementation-to-go-live, upgrades, and other Customer Journey milestones • Monitor and track partner KPIs, conduct quarterly reviews, and maintain compliance with partner agreements • Conduct health checks and benchmarks for partners managing existing subscribers • Create “get well” plans for at-risk subscribers • Facilitate partner subscriber escalations and drive resolution among internal and external stakeholders • Support subscriber renewal efforts and identify expansion opportunities • Collaborate with Sales, Product Management, Support, Cloud Services, and other teams • Report to the Customer Success leader for North America and participate in the Global Alliances team

🎯 Requirements

• Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, Business, or a related field • 5+ years of combined experience in channel management, sales, or service delivery roles within the SaaS or enterprise software space • Proven track record in both partner management and customer success, including experience in onboarding, training, and coaching • Strong sales experience, with a focus on driving expansion and renewal opportunities • Ability to manage complex escalations, guide technical solutions, and ensure successful subscriber adoption • Excellent communication, presentation, and interpersonal skills • Self-starter with a strong sense of ownership, and the ability to drive initiatives independently • Experience working within a channel partner ecosystem is preferred • Experience leading or mentoring Customer Success teams, with the ability to develop, enable, and coach partner-based CSMs • Strong business and sales acumen, including experience supporting partner deal structures, expansion opportunities, and quarterly business reviews • Experience supporting or leading renewal negotiations • Experience in the manufacturing industry or product lifecycle management (PLM) solutions • Knowledge of SaaS business models and recurring revenue drivers • Experience working with large, global enterprises, particularly in deploying and scaling PLM solutions • Strong financial and business acumen, with the ability to navigate complex commercial and technical environments • Familiarity with Salesforce, Totango, and other CRM or sales management platforms

🏖️ Benefits

• Remote work arrangement • Full-time employment • Willingness to travel up to 25% within North America