Customer Success Manager

🔥 0 minutes ago

🏄 California, Oregon, +1 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Megaport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📡 Telecommunications

Networking • Cloud Computing • Telecommunications

Megaport is a leading provider of global private connectivity solutions that enable simplified network interconnection. The company offers a platform for deploying secure, scalable, and agile networks that interconnect data centers, clouds, and virtual points of presence. Megaport's services allow users to create secure and dynamic network connections on-demand, without hardware or long-term contracts, offering flexibility and speed to businesses. By partnering with global service providers, data center operators, and systems integrators, Megaport ensures robust and widespread network access across 930+ locations in 25 countries. Its smart software tools and APIs allow for easy network management, making it a trusted choice for cloud networking and hybrid cloud solutions.

📋 Description

• Act as the main point of contact and interface with existing customers. • Manage post-sale relationships, including upselling/cross-selling, enablement, service performance, renewals, and the overall customer experience. • Drive incremental sales and retain existing revenue through proactive customer outreach. • Introduce customers to product enhancements, service developments, pricing initiatives, and other Megaport benefits. • Collaborate with Direct Sales Executives and Solutions Architects within the Integrated Accounts Team. • Drive, grow, and retain targeted revenue from existing customers. • Proactively drive renewals and convert month-to-month customers to term subscriptions. • Act as a trusted advisor during onboarding and enablement to ensure quick time to value. • Conduct sequenced outreach to drive adoption, solution awareness, and partner engagement. • Champion customers throughout their journey and facilitate resolution of customer-related issues. • Nurture the nominated customer base and execute engagement strategies based on opportunities and customer needs. • Report and analyze customer experience trends and update growth opportunities in SFDC. • Maintain in-depth knowledge of Megaport products, solutions, and rival services; propose and demonstrate solutions. • Review objectives with management and execute aligned tasks. • Collaborate with Sales, Marketing, Finance, Operations, and other teams on revenue growth and customer challenges. • Evaluate customer feedback and recommend process improvements and performance measurements.

🎯 Requirements

• 3+ years experience within the Enterprise software market or Internet/Telecommunications industries. • 3+ years experience in an Account Management or Customer Success role. • Proven ability to work in a fast-paced technical environment, with multiple tasks or goals. • Strong verbal and written communication skills. • Ability to collaborate and work effectively across internal and external organisations. • Demonstrable ability to identify customer needs, understand service issues or pain points, and present suitable solutions. • Ability to deliver revenue results and operate in a consultative-based selling approach. • Ability to work with wider teams to focus on revenue generation and results. • Ability to maintain records, reports and data according to company models, focusing on revenue retention. • Experience in proposing or deploying cloud and virtualised compute solutions in enterprise customer environments is highly desired.

🏖️ Benefits

• Flexible working environments • Birthday Leave • Generous study and training allowance + 5 days paid study leave • Creative, fun, and contemporary workspaces • Motivated team of industry experts and new talent • Celebrated success with ‘Legend’ and ‘Kudos’ Awards • Health and wellness program