CRM Systems Lead

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Accredited Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Accredited Labs is a national network of ISO/IEC 17025–accredited calibration laboratories that provide precision calibration, repair, equipment sales, and scale rentals for industrial and laboratory instruments. They offer on-site and mail-in services across a wide range of metrology disciplines (mass, temperature, pressure, dimensional, force/torque, electronics, grain moisture, time, etc. ), emphasizing audit-ready documentation, regulatory compliance, and fast turnaround. The company supports manufacturers, medical and pharmaceutical facilities, aerospace and semiconductor customers by combining local service relationships with national quality standards.

📋 Description

• Own day-to-day HubSpot system administration, including users, seats, permissions, properties, and pipelines • Serve as first-line support for branch staff • Design and build native HubSpot workflows, custom-coded actions, and webhooks • Lead configuration, hypercare support, and transition to steady state for branch launches • Manage the outside agency partner, including scoping work, reviewing deliverables, tracking hours, and enforcing quality • Build and maintain integrations with Dialpad, NetSuite, and internal data pipelines • Monitor integration sync health, diagnose failures, and design new integrations • Own HubSpot customer data quality, including deduplication, record associations, and property governance • Construct and own HubSpot Service Hub as the system of record for customer communication across the branch network

🎯 Requirements

• 3+ years administering HubSpot with hands-on Service Hub or Sales Hub configuration experience • Demonstrated ability to extend HubSpot beyond native functionality by writing and debugging custom code and webhooks • Strong technical fluency in data structure, system architecture, and integration design • Experience managing or overseeing an outside vendor or agency partner, including scoping and quality accountability • Comfortable supporting non-technical, front-line staff across multiple locations • Excellent written and verbal communication skills • Experience administering HubSpot or another CRM across multiple locations or business units is nice to have • Exposure to ERP systems such as NetSuite and CRM/ERP data connections is nice to have • HubSpot certifications, such as Solutions Architect or RevOps, are nice to have • Experience supporting acquisition-driven or multi-brand growth models is nice to have • Familiarity with telephony platforms such as Dialpad is nice to have

🏖️ Benefits

• Comprehensive medical coverage • Dental insurance • Vision insurance • 401(k) with company match • Company-paid life insurance • Paid time off (PTO) • Paid holidays • Company-provided equipment