Customer Success Manager

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Buzz Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Energy

🤖 Artificial Intelligence

🔐 Security

Energy • Artificial Intelligence • Security

Buzz Solutions is a company specializing in visual intelligence solutions for the energy infrastructure sector. Their platform leverages artificial intelligence to inspect, maintain, and secure energy assets such as transmission lines, distribution grids, and substations. The company aims to modernize energy infrastructures by providing actionable intelligence to utility teams, enhancing operations, improving security, and optimizing project management. Buzz Solutions enables condition-based maintenance, detecting anomalies and defects quickly to prevent failures and manage vegetation effectively, especially during adverse weather conditions. The company collaborates with large utility organizations, offering technology that improves inspection efficiency, reduces maintenance costs, and enhances the reliability of energy supply.

📋 Description

• Own the end-to-end post-sale customer experience as the primary point of contact for electric utility customers and partners • Drive platform engagement, adoption, ROI, renewal, and long-term retention • Identify expansion opportunities using product adoption, usage data, and customer outcomes, partnering with Sales on opportunities • Advocate for customer needs internally to influence product direction and roadmap priorities • Identify at-risk customers and lead efforts to improve outcomes • Organize training sessions, product deep dives, and customer enablement efforts • Maintain accurate account health, engagement, and adoption data in Salesforce and customer success tooling • Bridge customers with engineering, product, and sales teams

🎯 Requirements

• 6–8 years of experience in a SaaS Customer Success role • Direct electric utility industry experience or experience selling and supporting technology into utilities • Familiarity with transmission and distribution operations, asset inspection and maintenance, vegetation management, wildfire mitigation, or utility procurement and capital planning cycles • Excellent verbal and written communication skills • Ability to clearly and compellingly explain complex technical concepts to field and executive audiences • Comfort discussing AI and computer vision concepts, including model performance, false positives and negatives, and confidence thresholds • Strong problem-solving skills and ability to provide tailored solutions • Proven track record of driving customer outcomes • Experience with Salesforce and other enterprise-level systems • Ability to collaborate across internal teams • No United States visa sponsorship provided