Enterprise Customer Success Manager

🕒 August 13

🇺🇸 United States – Remote

💵 $105k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Elation Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Software as a Service (SaaS)

Elation Health is a company that provides a clinical-first electronic health record (EHR) platform designed for primary care practices. Their platform, which includes AI-powered features like Note Assist, aims to enhance patient care by streamlining clinical workflows and improving efficiency. Elation Health serves small to medium-sized practices, direct care providers, and enterprises, offering services such as medical billing software, telehealth, and patient engagement tools. With a focus on better patient-provider relationships and exceptional care, Elation Health supports over 32,000 clinicians in advancing their medical practices.

📋 Description

• Serve as the trusted strategic advisor and primary point of contact for a portfolio of mid-market and enterprise healthcare customers • Build executive relationships and position Elation as a long-term platform partner • Develop and execute multi-stakeholder account plans aligned to customer business objectives • Drive platform adoption, value realization, and partnership growth • Lead Executive Business Reviews and deliver data-driven ROI narratives and strategic roadmaps • Own the full renewal lifecycle, including strategic planning, executive alignment, contract negotiation, and close • Drive and execute the end-to-end sales cycle for cross-sell and upsell transactions • Pursue and close whitespace opportunities using usage data, clinical workflows, and organizational growth signals • Monitor customer health signals and develop mitigation plans for at-risk accounts • Drive feature adoption through targeted campaigns and interventions • Partner with product and clinical teams to maximize platform value • Collaborate with Implementation, Professional Services, Sales, and Technical Support across the customer journey • Identify evolving customer needs and present the value of Elation Health products and services • Achieve success metrics including retention, expansion, renewals, adoption, executive engagement, and risk mitigation

🎯 Requirements

• 5+ years in Customer Success, Account Management, or a customer-facing growth role • At least 2+ years focused on mid-market and enterprise accounts in healthcare SaaS, EHR, or RCM platforms • Demonstrated success managing complex, multi-stakeholder accounts and navigating large healthcare organizations • Experience owning expansion revenue, renewals, and upsell/cross-sell motions within an existing book of business • Familiarity with ambulatory, specialty, multi-site group practices, or enterprise health systems • Executive presence and ability to influence and build trust with C-suite and VP-level stakeholders • Strong full-cycle, consultative selling skills • Proficiency in data storytelling using platform usage, outcomes data, and ROI metrics • Skill in clinical use case framing connecting platform capabilities to physician and operational workflows • Experience with lifecycle automation tools, CRM platforms such as Salesforce, and customer health monitoring solutions • Ability to balance long-term relationship building with near-term revenue accountability • Proactive, organized approach to managing a complex book of business with competing priorities • Collaborative approach to working with sales, product, and services teams