Client Success Coordinator

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TechnologyAdvice

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🛍️ eCommerce

📱 Media

Marketing • eCommerce • Media

TechnologyAdvice is a media and technology company that provides insights and recommendations on business-to-business (B2B) technology products and services. The company specializes in helping organizations make informed purchasing decisions by offering expert analysis and comparisons of various software solutions including HR software, CRM, project management tools, and business intelligence systems. Through data-driven analysis and extensive research, TechnologyAdvice aims to simplify the technology buying process and provide valuable resources for businesses looking to implement new digital solutions.

📋 Description

• Build strong client partnerships through day-to-day communication, expectation setting, performance reviews, insights, and goal alignment • Manage multiple client portfolios and campaigns, keeping timelines, deliverables, and expectations on track • Set up, monitor, and optimize client programs in Salesforce • Ensure campaign details and deliverables are accurate and troubleshoot issues • Support client onboarding by setting expectations, establishing timelines, and aligning stakeholder goals • Analyze campaign performance and client feedback to identify trends, opportunities, and recommendations • Present campaign results and recommendations to clients • Monitor account health, identify risks early, and partner with internal teams to resolve issues • Collaborate with Sales and Operations on program execution and client experience • Identify cross-sell and upsell opportunities • Suggest improvements to products, processes, and client experience consistency

🎯 Requirements

• 0–2 years of experience in client success, account management, marketing, sales, project coordination, or another client-facing role; internships and relevant early-career experience count • Strong client and teammate communication skills • Ability to manage multiple accounts, campaigns, and changing priorities • Proactive problem-solving and initiative • Experience analyzing data, identifying insights, and presenting findings and recommendations • Proficiency in Google Sheets or Excel • Ability to organize data, build reports, and check work for accuracy • Strong attention to detail regarding campaign setup, reporting, and client deliverables • Curiosity and willingness to learn B2B demand generation, Salesforce, tools, and processes • Must be currently authorized to work in the United States at hire in an employer-approved US state and maintain authorization throughout employment • Employer work visa sponsorship and support are not provided • Pre-employment screening required

🏖️ Benefits

• Mentorship programs • Leadership academies • Opportunities to shape company culture and DEI initiatives • Flex Fridays • Remote-first culture • Flexible PTO • Medical, dental, and vision plans for you and your family • Life, AD&D, Short-Term, and Long-Term Disability coverage • 401K with company match • Paid parental leave • Headspace access • Monthly fitness reimbursements • Pet insurance • Speaker series bonus • Reimbursement for up to 12 books per year • Annual bucket-list contributions toward dream adventures after 3 years • Catered lunches for the in-office team