Member Success Partner

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Cultivate and maintain relationships with member executives and key stakeholders • Lead, organize, and facilitate recurring member check-ins, site visits, and ad hoc meetings • Coordinate follow-up, internal coordination, and accountability for meeting outcomes • Identify service gaps and conduct business and technical analysis, including cost/resource modeling • Introduce internal and external product and service owners • Develop action plans and solutions supporting operational and strategic goals • Maintain account documentation, meeting notes, action items, service history, CRM entries, and financial insights • Review KPIs to assess performance trends and drive continuous improvement • Collaborate with project management, business development, operations, and finance • Support product onboarding, technology optimization, professional services, and transition from stabilization to maintenance • Travel to member organizations for go-live installations, service and operational collaboration, relationship management, or training

🎯 Requirements

• Experience in Account Management, Business Development, or Customer Success Management preferred • Strong understanding of EHR, interoperability, healthcare compliance and regulation, and revenue cycle management preferred • Familiarity with ambulatory and acute workflows and best practices preferred • Knowledge of healthcare information technology and EPIC preferred • Knowledge of customer relationship management (CRM) and Microsoft Office Software Suite preferred • Experience creating, maintaining, and enhancing executive-level member relationships preferred • Ability to create and maintain accurate, accessible, and organized documentation preferred • Excellent communication, listening, and questioning skills • Ability to identify and partner internally and externally to offer new business solutions • Ability to manage internal and external staff relationships, promptly reply to inquiries, maintain service level agreements, and manage expectations • Completion of a 50–60-minute competency assessment before the team interview • Must be legally authorized to work permanently in the United States • Must work independently and efficiently from a home office • High-speed internet service required • Must work in a distraction-free workplace • COVID-19 vaccination or approved medical/religious exemption required before hire • Ability to read, speak, write, and understand English • Nationwide travel may be required, including up to 20% travel for on-site Go Live support

🏖️ Benefits

• Generous compensation package • Healthy work-life balance • Opportunity for professional advancement • Comprehensive range of benefits • Remote work from a home office • COVID-19 vaccination or approved medical/religious exemption as a condition of employment