Customer Success Specialist – Modern Retail

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🏖️ New Jersey, Maryland – Remote

🏖️ New Jersey – Remote 🦀 Maryland – Remote

💵 $70k - $83.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Develop a productive working relationship with the Customer Success Manager team to deliver customer service to low-touch clients • Partner with dedicated CSMs to provide product-specific expertise and grow CDK product adoption • Discuss and demonstrate CDK product functionality and basic industry insights • Guide customers toward basic industry standards and established product utilization benchmarks • Complete client training, consultation, operational adjustment, and best-practice requests • Escalate blockers to Customer Care to help clients achieve value and utilization • Expand product knowledge across the CDK product suite and provide reference documentation • Participate in scaled customer webinars • Document dealer engagements related to improved performance, product expansion, training, and issue resolution • Seek and listen to feedback, maintain a positive outlook, and recognize peers

🎯 Requirements

• Must reside in New Jersey, Maryland, or Washington, D.C. • Must be able to travel up to 80% in the area • Strong oral and written communication skills • Ability to handle high-stress interactions and de-escalate appropriately using empathy • Time management and ability to complete tasks by definite deadlines • Ability to influence internal and external stakeholders • Outstanding customer service skills • Organization and prioritization skills • Ability to engage and articulate value • Relationship and collaboration skills with senior-level dealership associates • Familiarity with dealership systems and operations • Strong understanding of one CDK product suite • Associate’s Degree or equivalent experience • Minimum 3 or more years of experience in the auto industry • Legally authorized to work in the United States without current or future employment-based visa sponsorship • Spanish proficiency preferred • 3+ years of retail automotive experience preferred • Familiarity with CDK’s organizational structure, solutions, implementation, and service models preferred • Automotive knowledge of dealership areas and dealer workflows preferred • BA/BS preferred

🏖️ Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement • Annual performance bonus may be included • Other applicable incentive compensation plans may be included • Reasonable accommodations for employees with disabilities