Enterprise Customer Success Manager – CSM

Job not on LinkedIn

🕒 August 8

🇺🇸 United States – Remote

💵 $180k - $240k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Edia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

Education • Artificial Intelligence • SaaS

Edia is a modern AI-powered platform designed to enhance math learning and improve educational outcomes in school districts. It provides personalized coaching to students through real-time feedback on their work, aligned with state standards. Edia also supports teachers by offering data-driven insights to facilitate targeted instruction and interventions, helping to track student progress effectively.

📋 Description

• Develop and maintain trusted-advisor relationships with district leadership, administrators, and educators • Guide customers on best practices in AI-powered student success and help achieve measurable impact in MTSS, absenteeism reduction, and math proficiency • Analyze customer adoption trends, usage patterns, and student outcomes • Provide data-backed recommendations to drive engagement, retention, and growth • Identify upsell and cross-sell opportunities aligned with district priorities • Implement proactive retention strategies and mitigate churn • Represent customer needs to product and engineering teams • Develop Joint Success Plans aligned with district goals, curriculum strategies, and intervention programs • Lead training sessions, webinars, and workshops for educators and administrators • Own Gross Dollar Retention and Net Dollar Retention

🎯 Requirements

• Bachelor's or Master's degree in Business, Computer Science, or a related field • 5+ years of experience in customer success, management consulting, technology consulting, or a consultative role within the technology (SaaS) industry • Ability to navigate complex enterprise sales environments with multiple priorities and stakeholders • Strong analytical and problem-solving skills • Exceptional communication and interpersonal skills • Demonstrated success managing and expanding customer accounts, driving GDR and NDR • Experience implementing production technology solutions, driving change management, and evangelizing outcomes • Passion for K-12 education and AI-driven solutions • Startup experience is a plus • MBA preferred • Must be authorized to work in the United States; employer cannot sponsor or transfer work authorization

🏖️ Benefits

• Equity • Flexible vacation, especially during school holiday periods • Technology stipend • Competitive compensation and benefits package • Flexible remote work • Hybrid-friendly work environment

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume