Enterprise Customer Success Manager, CSM

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Edia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

Education • Artificial Intelligence • SaaS

Edia is a modern AI-powered platform designed to enhance math learning and improve educational outcomes in school districts. It provides personalized coaching to students through real-time feedback on their work, aligned with state standards. Edia also supports teachers by offering data-driven insights to facilitate targeted instruction and interventions, helping to track student progress effectively.

📋 Description

• Develop and maintain trusted-advisor relationships with district leaders, administrators, and educators across high-value accounts • Guide customers in best practices for AI-powered student success, MTSS, absenteeism reduction, and math proficiency • Analyze customer adoption trends, usage patterns, and student outcomes to provide data-backed recommendations • Identify upsell and cross-sell opportunities aligned with district priorities • Implement proactive retention strategies to mitigate churn and drive GDR and NDR • Act as the customer voice and collaborate with product and engineering teams on feature requests and integrations • Develop Joint Success Plans aligned with district goals, curriculum strategies, and intervention programs • Lead training sessions, webinars, and workshops for educators and administrators

🎯 Requirements

• Bachelor's or Master's degree in Business, Computer Science, or a related field • 5+ years of experience in customer success, management consulting, technology consulting, or a consultative SaaS technology role • Ability to navigate complex enterprise sales environments with multiple priorities and stakeholders • Strong analytical and problem-solving skills • Exceptional communication and interpersonal skills, including influencing executive stakeholders • Demonstrated success managing and expanding customer accounts and driving GDR and NDR • Experience implementing production technology solutions, driving change management, and evangelizing outcomes • Passion for K-12 education and improving student outcomes through AI-driven solutions • Startup experience is a plus • MBA preferred • Unable to sponsor or transfer work authorization

🏖️ Benefits

• Equity • Flexible vacation, especially during school holiday periods • Technology stipend • Flexible remote work • Competitive compensation and benefits package