Enterprise Customer Success Manager – Public Sector

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform • Compose joint success plans outlining customer objectives, metrics, timelines, and barriers to business value • Orchestrate executive business reviews with customer decision makers and Samsara executive leadership • Conduct customer workshops to understand operations and recommend workflow changes • Develop deep understanding of the Samsara platform and explain its capabilities to diverse businesses • Mentor the wider Customer Success and Support teams • Champion and embed Samsara’s cultural principles as the company scales globally and across new offices • Work cross-functionally with Sales, Support, Sales Engineering, and Product • Serve as a long-term partner to top customers, advising on platform customization for their needs

🎯 Requirements

• 3+ years of experience in a senior Customer Success, account management, or strategic consulting role; enterprise SaaS experience preferred • Strong priority management and high emotional intelligence • Experience supporting or working with technical products • Solutions-oriented with strong problem-solving skills • Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and software users • Initiative and ability to thrive in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure when working through customer issues • Bachelor’s degree from a 4-year institution • Experience serving and supporting large-scale Public Sector solutions ideal • Strong bias for action, ability to think big, and insistence on high standards ideal

🏖️ Benefits

• Above-market total compensation through base salary, performance-based bonus/variable pay, and equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Offices open for employees who prefer to work in-person • Equal opportunity and reasonable accommodations